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Strategic Client Success Manager

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Wagestream

1mo ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Business, Operations & Strategy
  • New York

AI generated summary

  • You need 8+ years in Client Success/Sales in tech/SaaS, strong client implementation and negotiation skills, great communication with C-level, proactive problem-solving, and HR/Finance experience.
  • You will build senior client relationships, execute strategic account plans, collaborate across teams, influence product development, and mentor the Client Success team for future growth.

Requirements

  • 8+ years of experience in Client Success or Sales in a high-growth tech or SaaS company.
  • Strong expertise in managing complex client implementations and contract negotiations.
  • Exceptional communication skills, especially with C-level stakeholders.
  • Proactive, solution-oriented mindset with the ability to creatively problem-solve.
  • Ability to identify risks and opportunities and prioritize effectively.
  • Experience working with clients in HR, People Operations, Payroll, or Finance.
  • Bonus: Knowledge of Earned Wage Access (EWA)

Responsibilities

  • Build Relationships: Engage with senior stakeholders at our most strategic clients, becoming a trusted advisor and partner in their financial wellbeing journey.
  • Drive Growth: Develop and execute strategic account plans focused on client retention, expansion, and long-term success.
  • Collaborate Across Teams: Work closely with our support, product, marketing, and sales teams to ensure a seamless client experience.
  • Influence Product Development: Share insights from clients to help shape future product and service improvements.
  • Mentor and Lead: As we scale, you’ll guide and mentor the Client Success team, sharing best practices and helping build a strong foundation for future growth.

FAQs

What is the main mission of Wagestream?

Wagestream's mission is to bring better financial well-being to frontline workers by providing access to fairer financial services, centered around the concept of flexible pay.

What is the role of a Strategic Client Success Manager?

The Strategic Client Success Manager is responsible for managing and growing the largest US-based clients by driving adoption, retention, and expansion, as well as identifying new opportunities for success and growth.

What qualifications are required for this position?

Candidates should have 8+ years of experience in Client Success or Sales in a high-growth tech or SaaS company, strong expertise in managing complex client implementations and contract negotiations, and exceptional communication skills, especially with C-level stakeholders.

Are there any specific industries that are preferred for this role?

Yes, experience working with clients in HR, People Operations, Payroll, or Finance is preferred, along with knowledge of Earned Wage Access (EWA) being a bonus.

What are the working hours for this position?

The working policy is hybrid, requiring in-office attendance 3 days a week, with flexible arrangements for other workdays.

What kind of career growth opportunities does Wagestream offer?

Wagestream has experienced significant growth, and employees can enjoy autonomy in their roles as well as numerous opportunities for career advancement, especially given the expected growth trajectory in 2025.

What benefits are included in the compensation package?

The compensation package includes a competitive salary range of $140,000 - $170,000, performance bonuses, stock options, a 401k contribution match, paid time off, sick leave, health coverage, and the latest tech equipment.

How quickly can I expect to integrate into the company?

You can expect to be up to speed with the Wagestream platform and team within your first month, take full ownership of your client portfolio by three months, and successfully execute on launch and account plans by six months.

Is travel required for this role?

Yes, occasional travel for client meetings is required as part of the role.

How does Wagestream support diversity and inclusion?

Wagestream celebrates and supports differences, promoting a diverse team rich in thoughts, experiences, and opinions to help employees, the product, and the community flourish. It is an equal opportunity workplace dedicated to providing equal employment opportunities regardless of various personal characteristics.

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Wagestream

The financial wellbeing app founded by charities, designed for frontline workers, built around pay

Finance
Industry
51-200
Employees
2018
Founded Year

Mission & Purpose

Wagestream improves the financial wellbeing of 3 million frontline workers, with a workplace finance platform built around their pay. Award-winning employers like Asda, Bupa, Crate & Barrel, Pizza Express and the NHS make money fairer and work more rewarding, by offering Wagestream as an employee benefit. Wagestream is a B Corporation that was founded with a social charter and built with the Fair By Design financial inclusion campaign.