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Subject Matter Expert SCM

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A.P. Moller - Maersk

Nov 3

  • Job
    Full-time
    Senior & Expert Level
  • Customer Relations
    Logistics
  • Hamburg
  • Quick Apply

AI generated summary

  • You should have MODS E2E knowledge, MyMaersk, MORE, MDM/CMD experience, strong analytical skills, and proficiency in MS Office/SharePoint; familiarity with KEWILL/TMFF is a plus.
  • You will lead customer implementations, conduct training, resolve incidents, drive process improvements, participate in UAT, create dashboards, and standardize processes for enhanced productivity and satisfaction.

Requirements

  • Currently we are searching for a Subject Matter Expert SCM in our Rotterdam or Hamburg Office.
  • Critical competencies:
  • • MODS E-2-E knowledge
  • • Internal systems: MyMaersk, MORE, MDM/CMD
  • • SCM and 4PL Business understanding
  • • Self-starter and proactive in tackling issues
  • • Internal & External stakeholder management
  • • Analytical, Ability to work with large volume of data
  • • Strong MS Office skills
  • • Advanced MS SharePoint knowledge
  • • Continuous improvement Mindset
  • • MS Access, PowerApps, MS Flow & PowerBI knowledge would be a plus!
  • • KEWILL/TMFF knowledge would be a plus

Responsibilities

  • Play a key role in new customer implementation and work closely with area implementation teams
  • Support and lead SCP implementation with a higher focus on self migrations as per the RASCI
  • Deliver trainings to CX teams including creating new training materials
  • Review incidents and work with IT team to resolve issues in a timely manner, escalate operational and system issues to CEN SMEs & BPOs (MODS, MyMaersk, MORE etc.)
  • Drive process & system improvements by providing inputs on possible improvement areas including but not limited to Productivity, quality and Customer satisfaction
  • Participate and provide quality inputs in regular UAT for system upgrades or improvements defined by CEN BPOs & SME’s
  • Report to SCM CI manager and scope of works within entire Customer Service Department and can be extend to whole organization depending on the area’s strategy and spot assignment in terms of collaboration under one Maersk
  • Create PBI dashboards as needed – beginner level is acceptable for this role
  • Drive process standardization in the area with the ultimate goal to deliver better productivity, quality and customer satisfaction

FAQs

What are the primary responsibilities of the Subject Matter Expert SCM?

The primary responsibilities include supporting and leading SCP implementation, delivering training to CX teams, troubleshooting incidents, driving process and system improvements, participating in UAT for system upgrades, and reporting to the SCM CI manager.

What qualifications or skills are required for this role?

Required skills include MODS E-2-E knowledge, understanding of internal systems such as MyMaersk and MORE, experience in SCM and 4PL business, analytical abilities, strong MS Office skills, and advanced knowledge of MS SharePoint. Knowledge of MS Access, PowerApps, MS Flow, PowerBI, and KEWILL/TMFF would be a plus.

Where is the SME position based?

The Subject Matter Expert SCM position is available in either the Rotterdam or Hamburg office.

Is training provided to super users and end users?

Yes, the SME is responsible for delivering training to super users and end users, including creating new training materials.

What kind of projects will the SME be involved in?

The SME will drive improvement projects with a continuous improvement focus, manage new customer implementations, lead SCP transformation initiatives, and participate in change management.

Who does the SME report to?

The SME reports to the SCM Continuous Improvement (CI) manager.

Are there any specific tools or software knowledge required for this position?

Yes, knowledge of tools such as MS Access, PowerApps, MS Flow, PowerBI, and advanced MS SharePoint knowledge is required.

What is the company’s stance on diversity and inclusion?

Maersk is committed to a diverse and inclusive workplace and welcomes applicants from all backgrounds, ensuring equal opportunities without regard to various characteristics protected by law.

Will the SME be involved in issue resolution?

Yes, the SME will review incidents and work with the IT team to resolve issues in a timely manner and escalate operational and system issues as necessary.

Is there any support for applicants needing accommodations during the hiring process?

Yes, Maersk is happy to support any needs for adjustments during the application and hiring process. Applicants can contact accommodationrequests@maersk.com for assistance.

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A.P. Moller - Maersk

Transportation
Industry
10,001+
Employees

Mission & Purpose

Maersk is a global leader in integrated container logistics, providing comprehensive shipping and supply chain services. The company specialises in container shipping, port operations, and supply chain management, helping businesses around the world move goods efficiently and reliably. Maersk's ultimate mission is to simplify global trade and make it more sustainable, enabling businesses to connect with markets across the globe. Their purpose is to drive the global economy forward by offering seamless, end-to-end logistics solutions that reduce complexity, increase efficiency, and promote environmental sustainability in international trade.