Supervisor

LUSH Fresh Handmade Cosmetics - MENA

16d ago

Applications are closed

Job
Full-time
Junior & Mid Level
Customer Relations
Sales & Business Development
London

Requirements

Customer Service: Embrace a genuine love for delivering outstanding customer service, inspiring your team to shine and provide that 5-star experience. Our stores are all about creating a haven of kindness, aiming to make our customers' days unforgettable. As a Supervisor, you play a vital role in bringing this to life.
Management Skills: Navigate tricky conversations with finesse, set and manage expectations, and be the backbone of support for your team. As a Supervisor, you're the one balancing the business needs while keeping the team's spirits high and energised.
Teamwork: Be the beacon of positivity on the shop floor, working alongside your team to achieve your collective goals. and fostering a supportive work environment through continuous team growth. Your role as a Supervisor is all about making teamwork feel like second nature.
Communication: Weave effective verbal communication skills into your daily routine, spreading the word throughout the store and collaborating seamlessly with retailers, your manager, and neighbouring stores. As a Supervisor, keeping the communication flow open and respectful is the secret for success on the shop floor.

Responsibilities

Lead and motivate the sales team to deliver exceptional customer service by providing regular coaching, feedback, and encouragement, helping them improve their product knowledge and sales skills.
Engage with customers by offering a warm welcome, asking open-ended questions to understand their needs, and providing tailored product recommendations to create a memorable shopping experience.
Maintain a clean, visually appealing, and well-organized shop floor by ensuring displays follow guidelines, adjusting to seasonal trends, and keeping shelves well-stocked.
Support the store manager in achieving sales targets through team motivation, creative approaches to drive performance (like check-ins or shop floor competitions), and actively seeking opportunities to exceed goals.
Organise and contribute to in-store events, customer celebrations, and external outreach to enhance the customer experience and drive business growth, while ensuring that the team is trained to confidently host these events.
Provide training, feedback, and development for team members to improve their skills, foster a collaborative environment, and support the recruitment and onboarding of new staff.
Lead the store effectively in the absence of the store manager by ensuring smooth daily operations, maintaining high standards, and maximising sales throughout all opening hours.
Ensure health and safety standards are followed by maintaining a safe work environment, addressing any issues promptly, and supporting overall store compliance.
Seek opportunities for personal development through training sessions, coaching from management, and connecting with other leaders, aiming to continuously enhance skills and contribute ideas to improve the shop floor experience.

FAQs

What is the application deadline for the Supervisor position?

The application deadline for the Supervisor position is 25th May 2025, at midnight.

What are the working hours for this position?

The Supervisor position offers 18 hours per week, with full availability required for 4 days, including both weekend days.

What is the compensation for the Supervisor role?

The compensation for the Supervisor position is £14.85 per hour.

When is the group interview scheduled?

The group interview is scheduled for Wednesday, 28th May 2025, with the time to be confirmed.

What are the trial shift dates?

The trial shifts will take place on 29th May, 30th May, and 31st May.

What is the start date for the Supervisor position?

The start date for the Supervisor position is June 2025.

When does this position end?

The Supervisor position ends on December 31st, 2025.

What are the key responsibilities of the Supervisor?

Key responsibilities include leading and motivating the sales team, engaging with customers, maintaining store organization, supporting sales targets, organizing in-store events, training team members, and ensuring health and safety standards are met.

What skills are required for the Supervisor position?

Required skills include customer service excellence, management skills, teamwork, and effective communication.

Are there any benefits for employees in this role?

Yes, benefits include a holiday allowance, a 50% discount on Lush products and spa treatments, a profit-based bonus, a complimentary spa treatment, a pension scheme, a cycle to work scheme, flexible working, and more.

Is there support for parental leave?

Yes, there is support for parental leave, which includes 6 months of full pay for the primary caregiver who qualifies for statutory maternity pay (SMP).

Do I need to have retail experience to apply for this position?

While retail experience is preferred, it’s not explicitly stated as a requirement; a genuine passion for customer service and teamwork is essential.

What is the store location for this position?

The Supervisor position is located in London - Cheapside.

LUSH Fresh Handmade Cosmetics - MENA

We're creating a cosmetics revolution to save the planet.

Manufacturing & Electronics

Industry

201-500

Employees

1995

Founded Year

Mission & Purpose

We believe in making effective products from fresh, organic fruit and vegetables, the finest essential oils and safe synthetics. We believe in buying ingredients only from companies that do not commission tests on animals and in testing our products on humans. We invent our own products and fragrances. We make them fresh by hand using little or no preservative or packaging, using only vegetarian ingredients, and tell you when they were made. We believe in happy people making happy soap, putting our faces on our products and making our mums proud. We believe in long candlelit baths, sharing showers, massage, filling the world with perfume and in the right to make mistakes, lose everything and start again. We believe our products are good value, that we should make a profit and that the customer is always right.

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