Logo of Huzzle

Home

Matches

Explore

Manage

Supervisor

image

Ryman

11d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Hospitality & Retail
  • London

AI generated summary

  • You must be available for 30 hours weekly, eager for training and development, and willing to engage in ongoing performance incentives and apprenticeship opportunities.
  • You will ensure excellent customer service, train colleagues, maintain visual standards, manage security, motivate the team, and support operational tasks.

Requirements

  • - Supervisor working 30 hours per week
  • - Fantastic training to help you complete your role
  • - Option to continue your development into a more senior role
  • - Access to mental health first aiders
  • - Ongoing incentives to reward your performance
  • - Company Pension scheme
  • - Apprenticeship scheme to continue your development
  • - Generous discount at TPRG and on our benefits hub

Responsibilities

  • Act as an ambassador for Ryman and the wider Theo Paphitis Retail Group by showing interest in learning everything about the business and your role and positively sharing this knowledge with our customers
  • Contribute towards making Ryman the number one High Street Stationer by providing a consistent high level of customer service
  • Drive a culture of excellent customer service ensuring all team members engage with customers enthusiastically
  • Assist with the training of colleagues, utilising available tools to maximise the performance of the team
  • Ensure the security and accuracy of all company systems and ensure that all systems are utilised by all team members as per company policies and procedures
  • Promote high visual merchandising standards; ensuring that store housekeeping standards are high and continually achieved
  • In the absence of the Store/Deputy Manager assume full accountability for the overall security and safety of our people and property ensuring the Branch operates in line with company policies and procedures
  • Motivate all colleagues to drive sales and to achieve required KPIs
  • Liaise with the Retail Support Centre should any issues need to be reported
  • Support with any weekly time sheets

FAQs

What are the working hours for the Supervisor position?

The Supervisor role requires you to work 30 hours per week.

What responsibilities will I have as a Supervisor?

As a Supervisor, you will support the store management team, drive turnover and revenue, ensure high levels of customer service, assist with training colleagues, and maintain store security and visual merchandising standards.

What type of training will I receive?

You will receive fantastic training to help you complete your role, with options to continue your development into a more senior role if you choose to progress within the business.

Are there opportunities for career advancement?

Yes, there are opportunities for career advancement as the company encourages progress within the business.

What benefits do employees receive?

Employees receive access to mental health first aiders, ongoing performance incentives, a company pension scheme, an apprenticeship scheme, and a generous discount at TPRG and on the benefits hub.

Who does Ryman belong to?

Ryman is part of the Theo Paphitis Retail Group, which also includes Robert Dyas, Boux Avenue, and the London Graphic Centre.

What is Ryman’s commitment towards workplace diversity?

Ryman is committed to the unlearning of unconscious bias and aims to promote diversity and inclusion in all aspects of its business and operations.

Will I have to train new colleagues?

Yes, part of your role will involve assisting with the training of colleagues to maximize their performance.

What does being an ambassador of the Ryman brand entail?

Being an ambassador means showing a genuine interest in learning about the business and positively sharing this knowledge with customers to enhance their experience.

What is the company's approach to customer service?

The company drives a culture of excellent customer service and expects all team members to engage with customers enthusiastically.

Ryman

Everything you need for work, home office, hobbies, travel & studies ️✏️ #relyonryman

Retail & Consumer Goods
Industry
1001-5000
Employees

Mission & Purpose

Since 1893 Ryman has been a leading name on the high street, providing our customers all over the UK with pens, pencils, calculators, notebooks, and more stationery essentials. What you might not know is that we also pride ourselves on our wide range of office supplies, technology, and garden furniture. Our experts hand-select every item from ballpoint pens to printers to hot tubs, and we have exclusive products from brands that you love and trust, like HP, Biro, Really Useful Boxes, and more. We also provide office essentials to businesses, enterprises, and education. Whether your company is office-based or home-based, our range has everything your employees need from home office desks, copy paper with bulk discount, and hot drinks. One of our specialist team members is on hand to help with your business ordering, offering you fast delivery and the option to pay by credit. So if you need school supplies for your little ones, craft activities to keep them busy in the school holidays, furniture for your home office, and canteen supplies for your company premises, you can rely on Ryman. We have everything you need for work, home, and learning.