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Supervisor

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Ryman

9d ago

  • Job
    Full-time
    Junior & Mid Level
  • Hospitality & Retail
    People, HR & Administration
  • London

AI generated summary

  • You must support management, drive sales, focus on customer service, educate staff, maintain standards, ensure security, motivate colleagues, and handle administrative tasks.
  • You will enhance customer service, train colleagues, maintain security, promote visual merchandising, drive sales, and ensure store compliance with policies and procedures.

Requirements

  • - 35 hours per week
  • - Support the store management team
  • - Drive forward both turnover and revenues from the store based on lean principles
  • - Focus on customer service
  • - Act as an ambassador for Ryman and the wider Theo Paphitis Retail Group
  • - Show interest in learning everything about the business and your role
  • - Positively share knowledge with customers
  • - Contribute towards making Ryman the number one High Street Stationer
  • - Provide a consistent high level of customer service
  • - Drive a culture of excellent customer service
  • - Ensure the security and accuracy of all company systems
  • - Ensure all systems are utilised by all team members as per company policies and procedures
  • - Promote high visual merchandising standards
  • - Ensure store housekeeping standards are high and continually achieved
  • - Assume full accountability for the overall security and safety of our people and property in the absence of the Store/Deputy Manager
  • - Motivate all colleagues to drive sales and achieve required KPIs
  • - Liaise with the Retail Support Centre for any issues
  • - Support with any weekly time sheets

Responsibilities

  • - Act as an ambassador for Ryman and the wider Theo Paphitis Retail Group by showing interest in learning everything about the business and your role and positively sharing this knowledge with our customers
  • - Contribute towards making Ryman the number one High Street Stationer by providing a consistent high level of customer service
  • - Drive a culture of excellent customer service ensuring all team members engage with customers enthusiastically
  • - Assist with the training of colleagues, utilising available tools to maximise the performance of the team
  • - Ensure the security and accuracy of all company systems and ensure that all systems are utilised by all team members as per company policies and procedures
  • - Promote high visual merchandising standards; ensuring that store housekeeping standards are high and continually achieved
  • - In the absence of the Store/Deputy Manager assume full accountability for the overall security and safety of our people and property ensuring the Branch operates in line with company policies and procedures
  • - Motivate all colleagues to drive sales and to achieve required KPIs
  • - Liaise with the Retail Support Centre should any issues need to be reported
  • - Support with any weekly time sheets

FAQs

What are the working hours for the Supervisor position?

The Supervisor position requires you to work 35 hours per week.

What does the role of a Supervisor entail?

As a Supervisor, you will support the store management team and drive turnover and revenues while focusing on customer service and acting as an ambassador for the Ryman brand.

What training will I receive as a Supervisor?

You will receive fantastic training to help you complete your role effectively, with the option to continue development into more senior roles if you choose to progress within the business.

Are there opportunities for advancement within the company?

Yes, there are opportunities to progress and make a difference at all levels within the organization.

What kind of customer service expectations are there for this role?

You are expected to provide a consistent high level of customer service and drive a culture of excellent customer service among all team members.

Will I have access to mental health support?

Yes, you will have access to mental health first aiders as part of your support.

What benefits do you offer?

Benefits include a company pension scheme, ongoing incentives to reward performance, an apprenticeship scheme for development, and generous discounts at TPRG and on the benefits hub.

How will I be held accountable in this role?

In the absence of the Store/Deputy Manager, you will assume full accountability for the security and safety of staff and property, ensuring operations align with company policies and procedures.

Is diversity and inclusion a priority for Ryman?

Yes, Ryman is committed to unlearning unconscious bias and focusing on diversity and inclusion as core aspects of its business and operations.

Ryman

Everything you need for work, home office, hobbies, travel & studies ️✏️ #relyonryman

Retail & Consumer Goods
Industry
1001-5000
Employees

Mission & Purpose

Since 1893 Ryman has been a leading name on the high street, providing our customers all over the UK with pens, pencils, calculators, notebooks, and more stationery essentials. What you might not know is that we also pride ourselves on our wide range of office supplies, technology, and garden furniture. Our experts hand-select every item from ballpoint pens to printers to hot tubs, and we have exclusive products from brands that you love and trust, like HP, Biro, Really Useful Boxes, and more. We also provide office essentials to businesses, enterprises, and education. Whether your company is office-based or home-based, our range has everything your employees need from home office desks, copy paper with bulk discount, and hot drinks. One of our specialist team members is on hand to help with your business ordering, offering you fast delivery and the option to pay by credit. So if you need school supplies for your little ones, craft activities to keep them busy in the school holidays, furniture for your home office, and canteen supplies for your company premises, you can rely on Ryman. We have everything you need for work, home, and learning.