FAQs
What are the primary responsibilities of a Front Office Supervisor at Hilton?
A Front Office Supervisor is responsible for assigning work, supervising team member performance in front office procedures, responding to guest inquiries, resolving issues and complaints, scheduling daily work, leading pre-shift meetings, and monitoring lobby traffic.
What key attributes is Hilton looking for in a Front Office Supervisor?
Hilton seeks demonstration of attributes such as quality, productivity, dependability, customer focus, and adaptability.
What values does Hilton prioritize for its Team Members?
Hilton prioritizes values of hospitality, integrity, leadership, teamwork, ownership, and a sense of urgency.
What will it be like to work for Hilton as a Front Office Supervisor?
Working for Hilton means being part of a leading global hospitality company dedicated to exceptional guest experiences, with a strong focus on teamwork and a shared vision of delivering remarkable hospitality.
Is experience in hospitality required for the Front Office Supervisor position?
While the job description does not specify the exact experience required, it generally prefers candidates with prior experience in hospitality or front office operations.
What kind of training or support will I receive as a Front Office Supervisor?
As a Front Office Supervisor, you will receive training through pre-shift meetings, ongoing support from management, and opportunities to assist and mentor team members.
Are there opportunities for career advancement within Hilton?
Yes, Hilton values leadership and teamwork, and there are numerous opportunities for career advancement within the company.
How does Hilton ensure high customer service standards?
Hilton ensures high customer service standards through continuous training, performance monitoring, and adherence to their core values and commitment to guest satisfaction.
Do I need to have a specific educational background for this role?
The job description does not specify an educational requirement, but relevant experience and skills in hospitality management are beneficial.