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Supervisor - Glasgow, Silverburn (Part-time)

  • Job
    Part-time
    Junior & Mid Level
  • Hospitality & Retail
  • Glasgow

AI generated summary

  • You must be a passionate team player with retail experience, able to drive sales, deliver exceptional customer service, and coach a high performing team with a positive attitude and enthusiasm for the Pandora brand.
  • You will oversee sales floor operations, drive team performance to meet targets, provide exceptional customer service, manage store operations, handle cash transactions, and ensure store security measures are followed.

Requirements

  • Our supervisors are the ambassadors of the Pandora brand. Therefore, the ideal candidate will be a highly capable individual and a passionate team player who will confidently support their team to provide an unforgettable Pandora in-store experience.
  • Prior experience with a leading brand and/or desirable consumer product retailing is preferred. If you are a senior sales assistant, or current supervisor looking for your next challenge then this could be the opportunity for you. We look for people who demonstrate the ability to apply our company core values of dreaming, daring, caring and delivering in their role.
  • An ideal candidate will have:
  • Proven experience in driving sales and profitability in store
  • A passion for driving a culture of exemplary customer service
  • Strong communication skills in order to establish and coach a high performing team
  • The ability to be adaptable and flexible to changing business needs
  • A positive, can-do attitude with a contagious enthusiasm for Pandora product and core values
  • A well-presented appearance with a taste for desirable products and a passion for retail

Responsibilities

  • Sales Floor:
  • Hold the daily team briefs, sharing store’s KPIs, and motivate the team in beating these
  • Perform store walks; understand the importance of commerciality and how this shapes the visual merchandising in store
  • Monitor store sales figures
  • Handle serious complaints that have been escalated
  • Personal Sales:
  • Achieve and exceed individual and store sales targets by using effective selling skills; focusing on up-selling, UPT, ATV and productivity
  • Build the bond between our brand and our customer, by answering queries, providing exemplary service and adapting your approach depending on individuals personalities and needs
  • Store Operations:
  • Act as key holder for the store and ensure the relevant store opening/closure procedure is actioned
  • Cashing up and reconciling the till systems
  • Assist the store management with administrative duties including recruitment and conducting investigations and disciplinary hearings if required
  • Assisting with product and POS deliveries; unloading and storing in the correct spaces in store
  • Operating the till system, handling financial transactions including returns and exchanges, and anything escalated by the wider team
  • Always being alert while on the shop floor and following company security policies and procedures, to keep the wider team and customers safe

FAQs

What are the key responsibilities of a Supervisor at this Glasgow, Silverburn location?

The key responsibilities include overseeing the sales floor, motivating the sales team, driving sales, excelling in customer service, sharing product knowledge with the team, conducting coaching sessions, ensuring store operations run smoothly, and leading by example.

What qualifications or experience are required for this Supervisor position?

Previous retail experience, particularly in a supervisory role, is preferred. Strong communication and leadership skills are essential, as well as a passion for sales and customer service. Knowledge of Pandora products is a plus.

How many hours per week is this part-time Supervisor position?

The hours for this part-time position may vary, but typically range from 16-24 hours per week. Flexibility with schedules, including weekends and evenings, is required.

Will I be responsible for setting and achieving sales targets as a Supervisor?

Yes, as a Supervisor, you will be responsible for setting your own personal KPIs and sales targets to drive performance within the team. You will lead by example and support the team in reaching their sales potential.

What is the work environment like at this Glasgow, Silverburn location?

The work environment is fast-paced and can sometimes be high-pressured. You will be working with a team of sales assistants who are focused on delivering exceptional customer service and creating special memories for customers.

Retail & Consumer Goods
Industry
501-1000
Employees
1912
Founded Year

Mission & Purpose

Pandora is a global jewellery brand renowned for its high-quality, hand-finished products, including charms, bracelets, rings, necklaces, and earrings. Their ultimate goal is to provide affordable luxury and unique, personal jewellery that allows individuals to express their personal style and commemorate life’s special moments. Pandora aims to inspire women around the world by offering a versatile range of pieces that can be customised and cherished, enhancing everyday life with beauty and elegance.

Culture & Values

  • WE DREAM, are visionary and go beyond the obvious

  • WE DARE to pursue bold ambitions with courage and speed

  • WE CARE deeply about each other, our customers and the planet we all share. Every day we strive to be a fulfilling workplace, where each of us can thrive and contribute, where talents can grow

  • WE DELIVER on our promises to colleagues, customers, partners and stakeholders

Benefits

  • Rewards and recognition

    Day-to-day, on-the-job development is essential for any brand. We pay attention to effort and outside-the-box thinking. We reward initiative with development. Results with responsibility. And drive with freedom.

  • Competitive compensation

    Pandora offers competitive compensation packages and, depending on where in the organisation you work, performance-based bonuses. Pandora has dedicated resources working full time to ensure highly competitive compensation and benefit offerings to our employees.

  • Work life balance

    Pandora works hard to maintain a fulfilling, sustainable work-life balance throughout our organisation. We work hard, but we know that to stay innovative, we need to take breaks from work and invest in our lives beyond the office, store or production space. From paid time off to paid maternity/paternity/adoption leave – each region offers attractive benefits to help our people shine.