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Supervisor - Global Flagship Store, Oxford Street East (Part-time)

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  • Job
    Part-time
    Junior & Mid Level
  • Hospitality & Retail
  • London

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Requirements

  • Proven experience in driving sales and profitability in store
  • A passion for driving a culture of exemplary customer service
  • Strong communication skills in order to establish and coach a high performing team
  • The ability to be adaptable and flexible to changing business needs
  • A positive, can-do attitude with a contagious enthusiasm for Pandora product and core values
  • A well-presented appearance with a taste for desirable products and a passion for retail

Responsibilities

  • Sales floor:
  • Hold the daily team briefs, sharing store’s KPIs, and motivate the team in beating these
  • Perform store walks; understand the importance of commerciality and how this shapes the visual merchandising in store
  • Monitor store sales figures
  • Handle serious complaints that have been escalated
  • Personal sales:
  • Achieve and exceed individual and store sales targets by using effective selling skills; focusing on up-selling, UPT, ATV and productivity
  • Build the bond between our brand and our customer, by answering queries, providing exemplary service and adapting your approach depending on individuals personalities and needs
  • Store operations:
  • Act as key holder for the store and ensure the relevant store opening/closure procedure is actioned
  • Cashing up and reconciling the till systems
  • Assist the store management with administrative duties including recruitment and conducting investigations and disciplinary hearings if required
  • Assisting with product and POS deliveries; unloading and storing in the correct spaces in store
  • Operating the till system, handling financial transactions including returns and exchanges, and anything escalated by the wider team
  • Always being alert while on the shop floor and following company security policies and procedures, to keep the wider team and customers safe

FAQs

What is the work schedule for the Supervisor position at the Global Flagship Store, Oxford Street East?

The position is part-time, but specific work hours and schedules will be determined based on store needs and the availability of the supervisor.

What type of qualifications or experience do I need to apply for this role?

The ideal candidate should have prior experience in driving sales and profitability in a retail environment, preferably with a leading brand or desirable consumer products. Experience as a senior sales assistant or current supervisor is also beneficial.

What are the main responsibilities of the Supervisor role?

The Supervisor will oversee the sales floor, motivate the sales team, achieve individual and store sales targets, handle customer complaints, ensure smooth store operations, perform cash handling duties, and assist with administrative tasks.

Are there any specific skills or attributes that make a candidate ideal for this position?

Yes, ideal candidates should demonstrate strong communication skills, a passion for customer service, adaptability to changing business needs, a positive attitude, and a well-presented appearance that reflects the brand's values.

What kind of training or support will I receive if hired?

New supervisors will receive training and support to help them learn the store operations, product knowledge, and sales techniques necessary to be successful in their role.

What benefits does Pandora offer to its employees?

Pandora offers a competitive hourly pay rate, a monthly bonus based on sales performance, a generous employee discount, an annual jewellery uniform allowance, access to an online benefits platform, and health and wellbeing support through ‘Retail Trust,’ among other perks.

How is the company culture at Pandora?

Pandora fosters an energising, ambitious culture that empowers employees to be themselves and deliver their best. The company values collaboration and invests in talent development, making it one of the 'best places to work' as recognized by the Sunday Times.

What is the application process for this position?

Interested candidates should click 'apply' to submit their application. Pandora encourages applicants to refrain from adding identity-related elements like photos or marital status to ensure a bias-free recruitment process.

Can I request reasonable adjustments for my interview?

Yes, if you require reasonable adjustments during your interview, you should inform the company as soon as possible to ensure your needs are met.

Retail & Consumer Goods
Industry
501-1000
Employees
1912
Founded Year

Mission & Purpose

Pandora is a global jewellery brand renowned for its high-quality, hand-finished products, including charms, bracelets, rings, necklaces, and earrings. Their ultimate goal is to provide affordable luxury and unique, personal jewellery that allows individuals to express their personal style and commemorate life’s special moments. Pandora aims to inspire women around the world by offering a versatile range of pieces that can be customised and cherished, enhancing everyday life with beauty and elegance.

Culture & Values

  • WE DREAM, are visionary and go beyond the obvious

  • WE DARE to pursue bold ambitions with courage and speed

  • WE CARE deeply about each other, our customers and the planet we all share. Every day we strive to be a fulfilling workplace, where each of us can thrive and contribute, where talents can grow

  • WE DELIVER on our promises to colleagues, customers, partners and stakeholders

Benefits

  • Rewards and recognition

    Day-to-day, on-the-job development is essential for any brand. We pay attention to effort and outside-the-box thinking. We reward initiative with development. Results with responsibility. And drive with freedom.

  • Competitive compensation

    Pandora offers competitive compensation packages and, depending on where in the organisation you work, performance-based bonuses. Pandora has dedicated resources working full time to ensure highly competitive compensation and benefit offerings to our employees.

  • Work life balance

    Pandora works hard to maintain a fulfilling, sustainable work-life balance throughout our organisation. We work hard, but we know that to stay innovative, we need to take breaks from work and invest in our lives beyond the office, store or production space. From paid time off to paid maternity/paternity/adoption leave – each region offers attractive benefits to help our people shine.

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