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Supervisor - Mon - Fri 9am-5pm

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Williams Lea

1mo ago

  • Job
    Full-time
    Mid Level
  • Customer Relations
    People, HR & Administration
  • Denver

AI generated summary

  • You need a bachelor’s degree, 3+ years in customer service and office support, Microsoft Office skills, vendor management, attention to detail, strong communication, and problem-solving abilities.
  • You will ensure outstanding service, manage workflow, resolve issues, produce reports, train new employees, address performance, and support team development while maximizing profitability.

Requirements

  • Bachelor's degree or equivalent experience
  • 3 or more years' proven experience in a customer service environment, legal or financial services industries preferred
  • 3 or more years' experience in office support including a combination of administrative, facilities, hospitality, reception, reprographics and mailroom
  • Understanding of USPS regulations
  • Understanding of reprographics equipment and usage
  • Intermediate Microsoft Office Word and Excel skills
  • Basic Microsoft PowerPoint skills
  • Prior experience managing vendors preferred
  • Basic P&L understanding a plus
  • Demonstrated experience prioritizing competing priorities under tight deadlines
  • Proven customer service skills are required in order to create, maintain and enhance customer relationships.
  • Good written and verbal communication skills, including professional telephone and email etiquette.
  • Attention to detail with good organizational skills.
  • Must be able to meet deadlines and complete all projects in a timely manner.
  • Ability to handle sensitive and/or confidential documents and information.
  • Able to make independent decisions that conform to business needs and policy.
  • Good problem-solving skills, with the ability and understanding of when to escalate a problem to a managerial level.
  • Must work well in a team environment.
  • Must be able to interact effectively with multi-functional and diverse backgrounds.
  • Ability to work in a fast-paced environment.
  • Must be self-motivated with positive can-do attitude.

Responsibilities

  • Ensure team provides outstanding service to client, while building strong customer relationships
  • Create an environment conducive to service expansions and new business opportunities
  • Maximize profitability through the effective utilization of labor and resources
  • Immediately resolve any operational problems or issues
  • Produce required reports on schedule
  • Coordinate workflow within the team, prioritizing jobs and delegating duties to associates
  • Balance team's day-to-day work assignments with projects and ad hoc requests related to mail volume, reprographics requests, conference room set up, and vendor management
  • Monitor workflow to ensure jobs are completed efficiently, accurately and within deadlines
  • Train new employees on policies and procedures
  • Address performance issues among team members
  • Work with manager to create development plans and challenging assignments for team members
  • Escalate to manager client or team concerns to proactively resolve issues

FAQs

What are the working hours for the Account Supervisor position?

The working hours are Monday to Friday from 9:00 am to 5:00 pm.

What is the pay range for this position?

The pay range for the Account Supervisor position is $57,304 - $60,320 per year.

What benefits are offered for this role?

Benefits include various health insurance options, 401k retirement savings plan, paid time off, life insurance, paid parental leave, short-term & long-term disability, flexible spending accounts, domestic partner coverage, commuter benefits, legal assistance, employee assistance program, and additional employee perks and discounts.

What qualifications are needed for the Account Supervisor position?

A Bachelor's degree or equivalent experience, 3 or more years of experience in a customer service environment (preferably in legal or financial services), and 3 or more years of office support experience are needed.

Is prior experience managing vendors required for this role?

Prior experience managing vendors is preferred but not explicitly required.

What software skills are required for this job?

Intermediate skills in Microsoft Office Word and Excel, as well as basic skills in Microsoft PowerPoint, are required.

What are some of the essential duties of the Account Supervisor?

Essential duties include ensuring outstanding service to clients, coordinating workflow within the team, monitoring work completion, training new employees, addressing performance issues, and escalating concerns to management.

What type of work environment can candidates expect?

Candidates can expect a fast-paced and collaborative team environment that emphasizes customer service and problem-solving.

Is there an equal employment opportunity policy in place?

Yes, Williams Lea has a policy to ensure equal employment opportunity without discrimination or harassment based on various factors such as race, sex, age, and disability, among others.

Is drug testing part of the hiring process for this position?

Yes, Williams Lea performs pre-employment substance abuse testing as part of their hiring process.

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Williams Lea

The leading global provider of business-critical support services to financial, legal & professional services firms.

Consulting
Industry
5001-10,000
Employees
1820
Founded Year

Mission & Purpose

Williams Lea is a global provider of business-critical support services, specialising in document management, digital transformation, and business process outsourcing. Their ultimate mission is to help organisations enhance efficiency and improve performance by delivering innovative solutions and operational excellence. The purpose of Williams Lea is to enable clients to focus on their core business activities while they manage the essential support functions, thereby driving productivity and creating value for their clients.