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Supervisor of Human Resources Employee Experience

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University of Utah Health

21d ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    People, HR & Administration
  • Salt Lake City

AI generated summary

  • You need a Bachelor's in HR or related field, 4 years leadership exp., 1 year supervisory, HR tech experience, strong communication, strategic thinking, and ability to prioritize in a fast-paced environment.
  • You will supervise HR operations, manage team performance, handle complex requests, improve workflows, maintain documentation, ensure data accuracy, and collaborate across departments.

Requirements

  • Bachelor’s degree in human relations or related field.
  • Four years of progressive leadership experience in a related area.
  • One year of experience in a supervisory capacity.
  • SHRM-CP or PRH Experience.
  • Experience in HR technology and system implementations is highly preferred.
  • Ability to work flexible hours, including weekends and holidays.
  • Able to adapt communication style and message to fit audience, communicates clearly, concisely and able to deliver a compelling message, communicates effectively up, down and across all levels and able to share innovative and strategic ideas with team members.
  • Able to develop presentation materials that are clear, succinct and reflect intended message.
  • Strategic thinking and analytics: Applies technical knowledge and knowledge of team and resources to advance projects and processes; applies analysis, experience and good judgment when making decisions and able to separate opinion from fact.
  • Able to develop clear action plans with results-oriented goals for measuring success, leads project plans for timely completion and takes ownership of quality management for team member work product.
  • Uses best practices in workflow management solutioning for self and processes: experience utilizing process improvement methodologies with a focus on continuous improvement; experience with workflow design, project management and time management skills.
  • Knowledgeable in several HR areas of specialty, particularly, benefits and general operations.
  • Delegates work effectively, encourage collaboration, push others to achieve results, keeps team informed to bring projects to completion, develops strong network of contacts and builds trust throughout the organization, drives improvement through collaboration with other departments and provides current, direct, complete and actionable feedback.
  • Intermediate skills with MS Office (Word, Excel); People Soft and ServiceNow or similar system experience.
  • Strong customer service focus centered on building an exceptional employee experience.
  • Ability to quickly learn new procedures and processes.
  • Ability to prioritize and multi-task in a fast-paced environment.
  • Demonstrated knowledge of HIPAA regulations and ability to ensure patient information is guarded and respected.
  • Demonstrated organization, human relations, and effective communication skills.
  • Employee must be able to meet the following requirements with or without an accommodation.
  • This position involves intermediate working conditions in a healthcare setting that may exert up to 50 pounds and may consistently require light work involving lifting, carrying, pushing, pulling, or otherwise moving objects involving patient care or medical equipment.
  • This position may stand for sustained periods of time and/or walk for long distances moving from one work site to another.
  • Listening, Manual Dexterity, Near Vision, Sitting, Speaking, Standing, Walking.
  • Multi-lingual Candidates Welcomed.

Responsibilities

  • Supervises the daily operations of the Employee Experience Team including the interviewing and hiring of staff, training, creation of work schedules, and work assignment distribution.
  • Monitors and evaluates individual and team performance, ensuring quality standards and service level agreements (SLAs) are met or exceeded.
  • Analyzes team workload, identifies opportunities for workflow improvement, and escalate recommendations.
  • Manage the day-to-day work delegation and prioritization of team support.
  • Serves as a point of escalation for complex requests as well as an initial point of contact for partners, employees, former employees, and retirees on most transactional HR needs and requests.
  • Develops and maintains comprehensive documentation for HR business processes and systems, including Knowledge Base articles, SOPs, templates, and escalation protocols.
  • Manages the accuracy, accessibility, timeliness, and consistency of HR data. Monitor data quality and define enrichment strategies.
  • Builds and maintains strong working relationships with HR Centers of Excellence and administrative departments (ex. IT, Operations, Accounting, etc).
  • Collaborate with groups to improve and streamline HR processes and systems, providing exceptional user experience.
  • Enforces the department's written standards of practice, policies and procedures, and initiates corrective action as necessary.
  • Evaluates job performance to ensure department job standards are being maintained.
  • Resolves problems, provide support, and expedites service to other hospital departments.
  • Monitors safety and quality assurance functions by inspecting processes for completeness and accuracy.
  • Maintains department records and prepares monthly reports.
  • Monitors, orders and maintains stock of department supplies and equipment.
  • Participate in hospital committees and meetings, as assigned.
  • May assist in budget preparation.
  • Performs additional duties of the department, as assigned.

FAQs

What is the main responsibility of the Supervisor of Human Resources Employee Experience?

The main responsibility is to effectively manage HR inquiries from employees, leaders, and vendors, ensuring prompt and accurate replies and an exceptional engagement experience.

What are the educational requirements for this position?

A Bachelor's degree in human relations or a related field is required.

How many years of leadership experience are needed for this role?

Candidates must have four years of progressive leadership experience in a related area.

Is prior supervisory experience preferred for applicants?

Yes, one year of experience in a supervisory capacity is preferred.

What HR technology experience is considered helpful for this role?

Experience in HR technology and system implementations is highly preferred.

What certifications are relevant for this position?

SHRM-CP or PRH experience is considered beneficial.

What are the working hours for this position?

The working hours are from 8:00 AM to 4:30 PM, and the position involves flexible hours as well, including weekends and holidays.

What is the work environment for this role?

The position is hybrid, involving both remote and in-office work.

Are there any specific physical demands for this job?

Yes, the role may involve the ability to lift, carry, push, pull, or otherwise move objects weighing up to 50 pounds.

What type of organizations will the supervisor work with?

The supervisor will collaborate with HR Centers of Excellence and various administrative departments, including IT, Operations, and Accounting.

What is expected in terms of customer service focus?

A strong customer service focus centered on building an exceptional employee experience is essential for this role.

Will I need to prepare any reports?

Yes, the supervisor will be responsible for maintaining department records and preparing monthly reports.

What qualities are needed for effective communication in this position?

The ability to adapt communication style, convey clear and concise messages, and deliver compelling presentations is important for this role.

Is there a commitment to diversity and inclusion within the workplace?

Yes, University of Utah Health values diversity and encourages individuals from historically underrepresented groups to apply.

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University of Utah Health

Science & Healthcare
Industry
10,001+
Employees
1850
Founded Year

Mission & Purpose

University of Utah Health is the Intermountain West’s only academic health care system, combining excellence in patient care, the latest in medical research, and teaching to provide leading-edge medicine in a caring and personal setting. The system provides care for Utahns and residents of five surrounding states in a referral area encompassing more than 10 percent of the continental United States.