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Supervisor - Plymouth (Full-time)

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PANDORA Jewelry

9d ago

  • Job
    Full-time
    Junior & Mid Level
  • Sales & Business Development
    Hospitality & Retail
  • Plymouth

AI generated summary

  • You must have proven sales experience, strong communication skills, adaptability, a positive attitude, and a passion for customer service and retail, along with a well-presented appearance.
  • You will lead team briefs, monitor sales, handle escalated complaints, manage cash transactions, assist in administrative duties, and ensure store security and visual merchandising.

Requirements

  • - Proven experience in driving sales and profitability in store
  • - A passion for driving a culture of exemplary customer service
  • - Strong communication skills in order to establish and coach a high performing team
  • - The ability to be adaptable and flexible to changing business needs
  • - A positive, can-do attitude with a contagious enthusiasm for Pandora product and core values
  • - A well-presented appearance with a taste for desirable products and a passion for retail

Responsibilities

  • Hold the daily team briefs, sharing store’s KPIs, and motivate the team in beating these
  • Perform store walks; understand the importance of commerciality and how this shapes the visual merchandising in store
  • Monitor store sales figures
  • Handle serious complaints that have been escalated
  • Achieve and exceed individual and store sales targets by using effective selling skills; focusing on up-selling, UPT, ATV and productivity
  • Build the bond between our brand and our customer, by answering queries, providing exemplary service and adapting your approach depending on individuals personalities and needs
  • Act as key holder for the store and ensure the relevant store opening/closure procedure is actioned
  • Cashing up and reconciling the till systems
  • Assist the store management with administrative duties including recruitment and conducting investigations and disciplinary hearings if required
  • Assisting with product and POS deliveries; unloading and storing in the correct spaces in store
  • Operating the till system, handling financial transactions including returns and exchanges, and anything escalated by the wider team
  • Always being alert while on the shop floor and following company security policies and procedures, to keep the wider team and customers safe

FAQs

What are the key responsibilities of a Supervisor at Pandora?

The Supervisor will oversee the sales floor, motivate the sales team, drive sales and customer service, conduct coaching sessions, monitor sales figures, manage complaints, and assist in store operations, including administrative duties.

What qualifications are required for this Supervisor position?

The ideal candidate should have proven experience in driving sales and profitability, strong communication skills, adaptability to changing business needs, a positive attitude, and experience in leading retail teams.

What is the hourly pay for this position?

The position offers a competitive hourly rate of pay, along with a monthly bonus of 10% if sales targets are achieved, and potentially 20% if stretch targets are met.

Are there any employee benefits?

Yes, comprehensive benefits include a generous annual jewellery uniform allowance, employee discounts, access to an online benefits platform, health and wellbeing support, and various incentives throughout the year.

What is the working environment like for this role?

The working environment is fast-paced and can be high-pressure, requiring a proactive approach and the ability to inspire a high-performing team.

Do Supervisors have individual sales targets?

Yes, Supervisors will have their own personal KPIs and sales targets that they are expected to achieve.

Is prior experience in retail necessary for this position?

Yes, prior experience with a leading brand or desirable consumer product retailing is preferred, as well as experience in a similar supervisory role.

How does Pandora approach sustainability?

Pandora actively pursues sustainability in all aspects of its business, setting ambitious and measurable targets from sourcing to marketing.

What is expected from supervisors during daily operations?

Supervisors are expected to hold daily team briefs, perform store walks, monitor sales figures, handle escalated complaints, and ensure smooth store operations.

How does Pandora ensure a fair recruitment process?

Pandora's recruitment procedures are designed to be transparent and clear, providing all candidates with a fair opportunity to demonstrate their skills while removing potential biases and discrimination.

PANDORA Jewelry

Retail & Consumer Goods
Industry
501-1000
Employees
1912
Founded Year

Mission & Purpose

Pandora is a global jewellery brand renowned for its high-quality, hand-finished products, including charms, bracelets, rings, necklaces, and earrings. Their ultimate goal is to provide affordable luxury and unique, personal jewellery that allows individuals to express their personal style and commemorate life’s special moments. Pandora aims to inspire women around the world by offering a versatile range of pieces that can be customised and cherished, enhancing everyday life with beauty and elegance.

Culture & Values

  • WE DREAM, are visionary and go beyond the obvious

  • WE DARE to pursue bold ambitions with courage and speed

  • WE CARE deeply about each other, our customers and the planet we all share. Every day we strive to be a fulfilling workplace, where each of us can thrive and contribute, where talents can grow

  • WE DELIVER on our promises to colleagues, customers, partners and stakeholders

Benefits

  • Rewards and recognition

    Day-to-day, on-the-job development is essential for any brand. We pay attention to effort and outside-the-box thinking. We reward initiative with development. Results with responsibility. And drive with freedom.

  • Competitive compensation

    Pandora offers competitive compensation packages and, depending on where in the organisation you work, performance-based bonuses. Pandora has dedicated resources working full time to ensure highly competitive compensation and benefit offerings to our employees.

  • Work life balance

    Pandora works hard to maintain a fulfilling, sustainable work-life balance throughout our organisation. We work hard, but we know that to stay innovative, we need to take breaks from work and invest in our lives beyond the office, store or production space. From paid time off to paid maternity/paternity/adoption leave – each region offers attractive benefits to help our people shine.