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Supervisor - Sales Full Service

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The Coca-Cola Company

1mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • Baton Rouge

AI generated summary

  • You must be at least 21, possess a Class A CDL, have supervisory experience, strong leadership skills, and be able to read/write English. Maintain safety, attendance, and professional appearance.
  • You will supervise associates, manage orders and performance, train new hires, maintain customer relations, handle complaints, and drive company vehicles while ensuring execution of business goals.

Requirements

  • Minimum of 21 years old
  • Class A commercial driver’s license required and obligation to maintain compliance with UNITED fleet policy
  • Ability to obtain class A commercial driver's license within 90 days and obligation to maintain compliance with UNITED fleet policy
  • Personal Protective Equipment (PPE) as required by position and compliance with UNITED safety policies
  • Regular and prompt attendance is an essential function of the job
  • Ability to read, write and speak English
  • Ability to maintain a neat professional appearance within Company guidelines
  • Ability to maintain safety and security of Company assets
  • Ability to utilize all Company provided resources and technology
  • Strong leadership and organizational skills
  • Proven ability to coach and manage needs and concerns of multiple associates
  • High school diploma or general education degree; or 2 to 3 years related experience and/or training; or equivalent combination of education and experience
  • Ability to read and comprehend simple instructions, short correspondence, and memos
  • Ability to write simple correspondence
  • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other associates of the organization
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
  • Ability to problem solve
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
  • Intermediate to advanced working knowledge of Microsoft Office Suite
  • Prior supervisory experience required

Responsibilities

  • Carries out supervisory responsibilities in accordance with the UNITED policies and applicable laws
  • Interview, hire, and train associates
  • Plan, assign, and direct work
  • Appraise performance
  • Address complaints and resolve problems
  • Builds positive associate morale
  • Tracks, measures and analyzes execution of Picture of Success (PicOs) across each area of responsibility using the internal execution trackers available
  • Supervises delivery merchandisers and other associates
  • Works weekend supervisor duty on a rotating schedule
  • Ensures orders are accurate and that product returned to Company facility is properly processed
  • Documents performance and conducts performance management meetings for SHINE assessments and disciplinary action
  • Completes accident reports and conducts accident investigations for delivery merchandisers and other associates
  • Provides merchandising skills and safety training
  • Rides with associates new to the job and performs merchandising functions alongside new associates to train on Company merchandising expectations
  • Evaluates associates progress during the new hire training process
  • Drives tractor trailers and other Company vehicles
  • Backs up and assists merchandisers on routes; performs merchandising duties and tasks as needed
  • Reviews orders in computer against product loaded in truck
  • Accurately accounts for all monies, invoices, products, and inventory
  • Maintains delivery efficiencies and driver settlement daily
  • Maintains good customer relations with store representatives
  • Addresses customer requests and complaints
  • Manages accountability for driver Pre-Trip/Post-Trip inspections, as required, on assigned vehicles
  • Perform all of the daily functions associated with managing Full-Service Route personnel such as issuing keys, money bags, change funds, accountability summary reviews, route reviews, etc.
  • Manage and review Full-Service Key Business Indicators (cash yields, fill rates, scheduled/made/filled, etc.)
  • Manage local risk management issues (truck audits, investigations, security, and safety)
  • Maintain accurate internal data such as consignment, pricing, vend rate, and commission schedules
  • Build relationships with assigned customers using routines and call frequencies
  • Responsible for account planning and management of the account list
  • Merchandises stores
  • Leads the call for each assigned customer and is responsible for selling in key initiatives such as price, package plan, business results, new brands, promotions and marketing activities
  • Assist (takes the lead) in the negotiation and renewal of contracts as needed – Customer marketing agreements

FAQs

What is the work schedule for the Supervisor - Sales Full Service position?

The work schedule is Monday to Friday, from 5 am until work is completed.

Is prior supervisory experience required for this position?

Yes, prior supervisory experience is required.

What type of driver's license is needed for this role?

A Class A commercial driver's license is required and you must maintain compliance with UNITED fleet policy.

Are there benefits offered to employees?

Yes, employees receive a comprehensive Total Value Benefits Package, which includes medical, dental, and vision coverage, paid vacation, paid maternity and paternity leave, and a 401(k) match.

What kind of training is provided for new employees?

New employees receive on-the-job training, including merchandising skills and safety training, and they will ride with experienced associates to understand Company merchandising expectations.

Is there a tuition reimbursement program available?

Yes, Coca-Cola UNITED offers a CDL Tuition Program that reimburses qualified candidates up to $5,250 for CDL school tuition.

How often will the supervisor need to work weekends?

The supervisor will work weekend duties on a rotating schedule.

What responsibilities does this role have regarding customer relationships?

The Supervisor is responsible for building relationships with assigned customers, managing accounts, and addressing customer complaints and requests.

Are there physical requirements for this position?

Yes, the position requires the ability to lift, carry, push, and pull up to 50 lbs, as well as comply with safety regulations including wearing personal protective equipment.

What are the primary duties of the Supervisor - Sales Full Service?

The primary duties include overseeing Delivery Merchandisers, maintaining order accuracy, achieving sales goals, conducting performance evaluations, and ensuring customer satisfaction.

What educational qualifications are needed for the role?

A high school diploma or general education degree is required, along with 2 to 3 years of related experience or an equivalent combination of education and experience.

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The Coca-Cola Company

Retail & Consumer Goods
Industry
10,001+
Employees
1892
Founded Year

Mission & Purpose

The Coca-Cola Company is a global beverage corporation that offers over 500 brands in more than 200 countries and territories, including well-known products such as Coca-Cola, Dasani, Fanta, and Sprite. Their ultimate mission is to refresh the world and inspire moments of optimism and happiness through their beverages. The company's purpose is to continually transform their portfolio by reducing sugar in their drinks, introducing innovative products, and minimising their environmental impact through initiatives like water replenishment and recycling. With their bottling partners, they employ over 700,000 people, contributing to economic opportunities in communities worldwide.