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Supervisor/Team leader

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Claire's

15d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Hospitality & Retail
  • Cardiff
  • Quick Apply

AI generated summary

  • You need some high school education, 1 year retail experience, strong communication skills, basic computer literacy, and the ability to lift up to 75 lbs. Customer service and math skills are essential.
  • You will drive sales, deliver excellent customer service, assist with store operations, manage stock, ensure a welcoming environment, and perform ear piercing with provided training.

Requirements

  • Some high school required
  • Minimum 1 year retail experience
  • Excellent verbal/written communication and organizational skills
  • Basic computer skills
  • Understands the importance of Customer Service
  • Sound understanding of mathematics and strong reading comprehension skills
  • Ability to stand during scheduled shifts
  • Ability to maneuver up to 25 lbs regularly and up to 75 lbs occasionally
  • Bending, stooping, extended reaching, climbing ladders and step stools while placing merchandise throughout the store and assisting Customers
  • Ability to operate POS system

Responsibilities

  • Supporting your Store Manager and Assistant Store Manager with the achievement of retail store targets by driving sales
  • In the absence of any other management they may open and close the store and are responsible at that point for ensuring that the store trades safely and legally
  • Delivering sales through friendly and efficient customer service
  • Ensuring our customers have a fun and enjoyable shopping experience
  • Demonstrating Claire’s products
  • Assisting customers with their queries using your product knowledge
  • Assisting with processing store deliveries, visual merchandising, stock takes, markdowns and promotions
  • Ear piercing (you will receive full training)
  • Ensuring the store looks presentable and inviting to our customers

FAQs

What is the job title for this position?

The job title for this position is Supervisor/Team Leader, specifically a Part-Time Manager/3rd Key Holder at Claire's.

What are the primary responsibilities of a 3rd Key Holder at Claire's?

As a 3rd Key Holder, you will be responsible for supporting the Store Manager and Assistant Store Manager with retail targets, opening and closing the store, providing excellent customer service, demonstrating products, assisting with deliveries, and ensuring the store is well-presented.

Is ear piercing part of the job duties?

Yes, ear piercing is part of the job duties, and you will receive full training for it.

What qualifications are needed for this role?

The qualifications needed include some high school education, a minimum of 1 year retail experience, excellent communication and organizational skills, basic computer skills, and an understanding of customer service.

What physical requirements are there for this role?

The role requires the ability to stand during scheduled shifts, maneuver up to 25 lbs regularly and up to 75 lbs occasionally, as well as bending, stooping, and climbing ladders or step stools.

Does Claire's offer career development opportunities?

Yes, Claire's encourages and supports your development, providing the skills needed to grow within the company for committed and ambitious individuals.

Is there a focus on diversity and inclusion at Claire's?

Yes, Claire's is an equal opportunity employer committed to diversity, equity, and inclusion, and encourages applications from underrepresented groups and individuals with disabilities.

How can I request accommodations during the recruitment process?

To request accommodations, please inform Claire's of any needs you may have throughout the recruitment process by emailing Benefits@claires.com.

What is the customer demographic for Claire's?

Claire's core customers range from children to young women, catering to various moods, attitudes, and styles, including feminine, unique, and trendy looks.

Claire's

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

For more than 60 years, Claire’s has opened the door to self-discovery for people of all ages. We’re dedicated to encouraging this through each experience and product discovery. As a global brand powerhouse for self-expression, we’re passionate about our purpose and our people. Trusted by consumers around the world, our Claire’s and Icing brands deliver immersive experiences through more than 2,600 company-operated Claire’s and Icing stores in North America and Europe, more than 275 Claire’s franchise stores primarily in the Middle East and South Africa, and over 13,000 concessions globally across 30 retail partners. Behind each consumer experience, is a team of truly inspirational people who show up as they are and encourage others to do the same every day. Supporting our team members as they grow, change and reinvent themselves is how we get stronger and more innovative as an organization, creating an inclusive and diverse culture that inspires us all to dream and achieve.