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Supervisor, Technical Applications Specialists - EMEA qPCR (fix-term)

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Thermo Fisher Scientific

3d ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Research & Development
  • Milan

AI generated summary

  • You need a BA/BS in life sciences, 5+ years' experience, strong numerical and scientific skills, leadership potential, and excellent communication abilities. Proficiency in Microsoft Office is essential.
  • You will lead a team, enhance customer experience, manage performance metrics, resolve issues, implement processes, drive growth, and collaborate with cross-functional groups.

Requirements

  • Education: BA/BS or equivalent experience required; advanced degree or equivalent experience in life sciences preferred.
  • Experience: 5+ years in a similar field; 0-5 years of leadership experience.
  • Strong numerical reasoning, scientific proficiency, and technical support experience.
  • Outstanding communication and interpersonal skills, with the ability to successfully engage with customers, colleagues, and partners at all levels.
  • Proficient in Microsoft Office and capable of clear, concise communication.

Responsibilities

  • Lead and guide a team of Technical Application Support Scientists to achieve strong performance and career development.
  • Boost customer experience and drive business growth to attain revenue targets.
  • Encourage and empower your team to excel in customer happiness and business objectives.
  • Develop and implement the long-term vision and strategy for the Services and Support Team.
  • Manage workload and schedules to meet goals and optimize resources.
  • Report on performance metrics and provide variance analysis.
  • Ensure effective communication within the team and across the company.
  • Resolve customer issues and complaints.
  • Ensure compliance with standard operating procedures.
  • Lead projects to successful implementation.
  • Transform customer experience through new support tools and processes.
  • Actively drive growth and stimulate new business.
  • Recruit, retain, and develop talent.
  • Establish annual priorities and goals for the team.
  • Implement process improvements to improve service and support.
  • Maintain relationships with international contacts.
  • Collaborate with other functional groups to ensure smooth operations.

FAQs

What is the work schedule for this position?

The work schedule is standard from Monday to Friday.

Is this position office-based or remote?

This position is office-based.

What is the company overview for this role?

The role is with Thermo Fisher Scientific Inc., a company that values contributions to advancements in cancer research, environmental protection, and food safety.

What are the key responsibilities of this role?

Key responsibilities include leading a team of Technical Application Support Scientists, boosting customer experience, managing workloads, resolving customer issues, and implementing process improvements.

What type of education is required for this position?

A BA/BS or equivalent experience is required; an advanced degree or equivalent experience in life sciences is preferred.

How many years of experience are required for this position?

A minimum of 5 years of experience in a similar field is required, along with 0-5 years of leadership experience.

What skills are necessary for this role?

Strong numerical reasoning, scientific proficiency, outstanding communication and interpersonal skills, and proficiency in Microsoft Office are necessary.

Will there be opportunities for professional development in this role?

Yes, there are opportunities for career development and progress within the team.

Is customer interaction a part of the job?

Yes, engaging with customers, colleagues, and partners at all levels is a significant part of the job.

What are the performance expectations for this position?

The position entails meeting revenue targets, enhancing customer happiness, and achieving annual priorities and goals as set for the team.

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Thermo Fisher Scientific

The World Leader In Serving Science

Science & Healthcare
Industry
10,001+
Employees

Mission & Purpose

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.