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Supplier Onboarding Specialist

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Wayfair

1mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Logistics
  • Galway

AI generated summary

  • You need strong customer service experience, problem-solving skills, effective communication, and teamwork abilities. Must manage tasks well and be self-motivated. Proficiency in Google/Microsoft Suite required.
  • You will manage supplier onboarding, collaborate with teams, drive product selection, build relationships, validate approvals, resolve issues, and enhance the onboarding experience through feedback and data analysis.

Requirements

  • Proven experience successfully operating within a customer service, account management and/or support position. Experience with logistics, supply chain or ecommerce is a plus but not required.
  • Excellent problem-solving skills, with the ability to investigate and identify the root cause of a problem and clearly translate to the relevant parties enabling a quick solution.
  • Effective communication skills with a passion for providing and enhancing customer experience and satisfaction.
  • Proven ability to collaborate effectively with cross-functional teams to solve issues, improve processes, and drive operational efficiency.
  • Ability to manage multiple tasks simultaneously, with the agility to effectively prioritize and meet tight deadlines consistently.
  • Fluency in the English language, both verbal and written
  • Self-motivated, resilient/ adaptable and focused to operate independently with minimal supervision.
  • Aptitude in Google or Microsoft Suite. Display the agility to learn and adapt to new technologies and systems. Any GBQ knowledge would be a plus.
  • Although not a pre-requisite, any project management knowledge, demonstrating the capability to plan, organize, and execute projects efficiently would be advantageous.

Responsibilities

  • Project managing the smooth onboarding of new suppliers to the Wayfair platform.
  • Effectively partnering with cross-functional teams and supplier partners to proactively maintain forward momentum for successful onboarding.
  • Driving improvement in product selection for our customers by onboarding new suppliers that can have a meaningful impact on category growth.
  • Establishing and developing effective professional relationships built on trust and respect for building engagement with partners.
  • Validating new business approval checks; closely liaising with our legal and scam prevention teams.
  • Applying effective resolution management techniques to swiftly identify and remove barriers enabling the onboarding process to maintain momentum.
  • Continuously strive to enhance our suppliers onboarding experience; reviewing processes, data, live examples and supplier feedback and recommending changes.

FAQs

What is the location of the Supplier Onboarding Specialist position?

The position is office-based in Galway.

What are the working hours for this role?

The working hours are 38.75 hours per week, Monday to Friday.

What benefits are offered for this position?

Benefits include Vhi Health & Dental Insurance, Wellbeing Scheme, LearnLux Financial Care, Employee Discounts, Pension, Tuition Reimbursement, Bright Horizons (Child Back-up care), ClassPass access, Sport/Gym Membership Contribution, Commuter Benefits, and holiday entitlements including Bank Holidays, among others.

What will be my main responsibilities as a Supplier Onboarding Specialist?

You will be responsible for guiding new suppliers through the onboarding process, managing approvals, troubleshooting issues, collaborating with internal teams, and optimizing the supplier onboarding experience.

Do I need experience in logistics or ecommerce for this position?

While experience in logistics, supply chain, or ecommerce is a plus, it is not a requirement for the position.

What skills are necessary for success in this role?

Essential skills include excellent problem-solving abilities, effective communication, collaboration with cross-functional teams, multitasking, self-motivation, and proficiency in Google or Microsoft Suite.

Is project management knowledge beneficial for this position?

Yes, although not a prerequisite, project management knowledge is advantageous as it demonstrates the capability to plan, organize, and execute projects efficiently.

Who should I contact if I am interested in applying for this position?

You can press apply to get in touch with Wayfair Recruiter Iwona for more information.

Is there an equal opportunity policy at Wayfair?

Yes, Wayfair is proud to be an equal opportunity employer, and they do not discriminate based on legally protected characteristics.

Will my personal data be protected during the application process?

Yes, your personal data is processed in accordance with Wayfair's Candidate Privacy Notice. If you have any questions about it, you can contact them at dataprotectionofficer@wayfair.com.

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Wayfair

Retail & Consumer Goods
Industry
10,001+
Employees
2002
Founded Year

Mission & Purpose

Wayfair is the destination for all things home: helping everyone, anywhere create their feeling of home. From expert customer service to the development of tools that make the shopping process easier, to carry one of the widest and deepest selections of items for every space, style, and budget, Wayfair gives everyone the power to create spaces that are just right for them.