Logo of Huzzle

Home

Matches

Explore

Manage

Find 40,000+ jobs, internships & events from 6,000+ top companies on Huzzle using AI

Support Analyst - 1st Line

image

MRI Software

Jan 9

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    IT & Cybersecurity
  • Cape Town
  • Quick Apply

AI generated summary

  • You need logical thinking, problem-solving skills, professional communication, Microsoft Office knowledge, and strong customer service abilities.
  • You will provide first line support, triage client cases, engage with customers, analyze software issues, and determine if cases require escalation to second line support.

Requirements

  • Logical thinking
  • Problem solving skills
  • Professional communication skills
  • Understanding of Microsoft Office products
  • Strong customer service skills

Responsibilities

  • Responsible for first line support on our busy helpdesk, triaging cases logged by clients on our online portal.
  • As a First Line Support Analyst with the MRI Software Client Support team, you will have the opportunity to analyse software issues, engage with our impressive client base, and provide an incredible customer experience every day.
  • You will be the primary point of contact for a broad variety of customers from financial and property management institutions, assisting with a wide range of questions and technical issues.
  • You will be responsible for triaging new support cases raised by our customers on our online portal, ensuring that we have all the information required to investigate their case.
  • Once triaged, you will provide a first response on the case and request any missing information.
  • You will identify if it is a case that first line support can resolve, or if it needs moving to second line support.

FAQs

What are the working hours for the Support Analyst position?

The working hours for this position are from 08:30 to 17:00 UK time, Monday to Friday.

What qualifications are required for the Support Analyst role?

The role requires logical thinking, problem-solving skills, professional communication skills, understanding of Microsoft Office products, and strong customer service skills.

Is training provided for the software?

Yes, training on our software will be provided to ensure you are well-equipped to handle support queries.

What is the office location for this role?

This role is based in the Cape Town office.

Are there opportunities for professional development?

Yes, we offer Tuition Reimbursement Schemes to further your professional development.

How many days of annual leave do employees receive?

Employees receive 25 days of annual leave plus public holidays, in addition to a bank of 16 hours of "Flex Time Off."

Is there a program for parental leave?

Yes, MRI Software has a Parental Leave benefit designed to allow you to spend quality time with your new arrival(s).

What perks does MRI Software offer to employees?

MRI Software offers office breakfasts, quarterly lunches, virtual social events, medical aid schemes, a competitive personal pension plan, and more.

Can I work from anywhere?

Yes, you can enjoy the flexibility of working from anywhere in the world for two weeks out of the year.

What is the company's stance on diversity and inclusion?

MRI Software is committed to being an inclusive employer and values diversity, equality, and inclusion as critical to their success.

image

MRI Software

Transforming the way communities live, work and play through open and connected real estate software solutions.

Technology
Industry
1001-5000
Employees

Mission & Purpose

MRI Software is a leading provider of real estate software solutions that transform the way communities live, work and play. MRI’s comprehensive, flexible, open and connected platform empowers owners, operators and occupiers in commercial and residential property organizations to innovate in rapidly changing markets. MRI has been a trailblazer in the PropTech industry for over five decades, serving more than two million users worldwide. Through leading solutions and a rich partner ecosystem, MRI gives real estate companies the freedom to elevate their business and gain a competitive edge.

OpportunitiesView all