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Support Case Manager

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  • Job
    Full-time
    Junior Level
  • People, HR & Administration
    Business, Operations & Strategy
  • Melbourne
    Remote

Requirements

  • • Bachelor's degree in a relevant field or equivalent combination of education and experience
  • • Typically, 1+ years of relevant work experience
  • • Proven experience in business process transactions
  • • Proficiencies in business process management and optimization
  • • A continuous learner that stays abreast with industry knowledge and technology
  • • Relevant certifications (e.g., Six Sigma, PMP) or significant relevant work experience a plus

Responsibilities

  • Execute business process transactions, ensuring accuracy and adherence to established procedures.
  • Collaborate with senior analysts, managers, and other team members.
  • Assist in process improvement projects and data analysis.
  • Support the team in identifying process bottlenecks and maintaining quality standards.
  • Ensure compliance with established quality and procedural guidelines.
  • Contribute to updating and documenting process procedures.
  • Work with the team to achieve performance targets and quality standards.
  • Participate in training and development programs.

FAQs

What is the role of a Support Case Manager at DXC?

The Support Case Manager is responsible for managing and coordinating the care and support for injured employees, ensuring timely resolution of claims, and providing guidance throughout the workers' compensation process.

What qualifications are necessary for this position?

Candidates should have a Bachelor's degree in a relevant field or equivalent combination of education and experience, typically with 1+ years of relevant work experience.

Is previous experience in business process transactions required?

Yes, proven experience in business process transactions is required for this position.

Are there opportunities for training and development?

Yes, the role includes participating in training and development programs to enhance skills and knowledge.

What kind of work environment can employees expect at DXC?

Employees can expect a virtual-first approach with tailored working arrangements that promote flexibility and support, along with a diverse range of social support groups.

Are there any specific certifications that are beneficial for this role?

Relevant certifications such as Six Sigma or PMP are a plus, but significant relevant work experience may also be considered.

How does DXC approach workplace diversity?

DXC is committed to diversity and inclusion, celebrating unique contributions and promoting a culture where employees can bring their whole self to work.

How does DXC ensure employee well-being?

DXC fosters a culture of inclusion and corporate citizenship, offering competitive remuneration, benefits, and initiatives aimed at improving the lives of employees and the communities in which they work.

Is DXC an equal opportunity employer?

Yes, DXC is proud to be an equal opportunity employer and welcomes submissions from individuals from all walks of life.

What should candidates be aware of regarding recruitment fraud?

Candidates should be cautious of schemes offering fictitious job opportunities and note that DXC does not ask for personal information or payment during the recruitment process.

Delivering excellence for our customers and colleagues

Technology
Industry
1001-5000
Employees
2017
Founded Year

Mission & Purpose

DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates.

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