FAQs
What is the role of a Support Officer at the Courts & Tribunals Service Centre (CTSC)?
The Support Officer provides excellent telephone and administrative support to court users, handling inbound and outbound calls, emails, webchat, and general administrative work.
What are the working hours for this position?
The standard working hours are 37 hours per week, operating between 8:00am and 6:00pm, Monday to Friday. Saturday working is also required on a rota basis, with operating hours on Saturdays being the same.
Is it necessary to have prior experience in a similar role?
While prior experience is not explicitly stated, the role requires excellent customer service skills, proficiency in IT, and the ability to communicate effectively, which can be gained through various experiences.
What training will be provided for this position?
There is a 1-week induction that can be done from home, followed by a full-time, 7-week training academy that is office-based and in-person.
Are there opportunities for career development in this role?
Yes, the role offers opportunities for learning and development, allowing individuals to build the skills required to advance their careers within the HM Courts & Tribunals Service.
What kind of support is offered for mental health and well-being?
The job description does not specify mental health support, but the working environment aims to maintain a balance between work and life, promoting inclusion and diversity.
What benefits come with the role?
Benefits include access to learning and development, flexible working options, a Civil Service pension with employer contribution, annual leave, public holidays, and season ticket advances.
Do candidates need to undergo background checks?
Yes, successful candidates must undergo a criminal record check and complete baseline personnel security standard checks due to the nature of the work with government assets.
How can I apply for this job?
You can apply for the position through the provided link on the job advertisement that directs you to the application page.
What skills are essential for this position?
Essential skills include proficiency in IT, excellent customer service abilities, effective communication, empathy, problem resolution, and the ability to adapt to changing business needs.