Logo of Huzzle

Support Ops Specialist, Support Operations

image

Amazon

Nov 1

Applications are closed

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Data
    IT & Cybersecurity
  • Hyderabad, +1

Requirements

  • Bachelor’s Degree
  • Experience with Microsoft Office, including Outlook, Word, and Excel
  • Exceptional analytical, logical and data gathering skills
  • Excellent communication and comprehension skills
  • Excellent problem solving skills
  • Experience in a production environment and proven track record of achieving productivity and quality targets.
  • Previous experience in a contact center environment.
  • Experience in problem solving, including the ability to recognize non-obvious patterns
  • Experience in prioritizing multiple tasks of competing priority with the ability to meet deadlines.
  • Ability to maintain high levels of confidentiality and data security standards.
  • A strong attention to detail and the ability to work independently in a fast-paced and rapidly changing environment.
  • A bias for action and an ability to deal with ambiguity. Can work effectively and drive change in loosely defined situations.
  • Clear oral and written communication skills.
  • Experience with fraud or risk investigations.
  • Experience in payments & banking domain.
  • Demonstrated positive, results oriented attitude.
  • Excellent team player capable of learning and sharing knowledge in a team environment.

Responsibilities

  • Assist with deep dive and root cause resolution for FBA Merchant and seller reimbursement requests.
  • Evaluate research requests from FBA Sellers for lost and damaged inventory in a contact center environment (email/ticketing only, no phones).
  • Achieving weekly productivity and quality targets.

FAQs

What is the primary focus of the Support Ops Specialist role?

The primary focus of the Support Ops Specialist role is to assist FBA Sellers with financial-related inquiries and ensure they are addressed in accordance with company policy.

What qualifications are required for this position?

Candidates must have a Bachelor’s Degree and experience with Microsoft Office, including Outlook, Word, and Excel, alongside exceptional analytical, communication, and problem-solving skills.

Is previous contact center experience required for this role?

While previous experience in a contact center environment is preferred, it is not explicitly required for this role.

What are the key responsibilities of a Support Ops Specialist?

Key responsibilities include assisting with reimbursement requests, evaluating research requests for lost and damaged inventory, and achieving weekly productivity and quality targets.

What skills are considered beneficial for applicants?

Beneficial skills include experience in problem solving, prioritization of tasks, a strong attention to detail, and clear communication skills, along with a background in fraud or risk investigations and payments & banking domains.

What does a typical day look like for a Support Ops Specialist?

A typical day involves consistently improving the Seller experience through evaluation and resolution of inquiries within a fast-paced and rapidly changing environment.

How does the Support Operations team contribute to Amazon's mission?

The Support Operations team mitigates business risk while driving an excellent customer experience, ensuring consistency and fairness in Seller inquiry evaluations.

Are there opportunities for growth within this role?

Yes, the role provides opportunities for professional development and growth within Amazon's broader organizational structure.

What is the working environment like for this position?

The working environment is fast-paced and rapidly changing, with a focus on achieving productivity and quality targets while maintaining high levels of confidentiality and data security.

Is there a focus on team collaboration in this role?

Yes, the role requires being an excellent team player capable of learning and sharing knowledge within a team environment.

Retail & Consumer Goods
Industry
10,001+
Employees
1994
Founded Year

Mission & Purpose

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1."​ What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.

Get notified when Amazon posts a new role

Get Hired with Huzzle

Discover jobs with AI-powered precision. Autofill and track applications, create tailored resumes, and find the best opportunities across the web – all by simply chatting.

Already have an account?