FAQs
What is the primary focus of the Support Ops Specialist role?
The primary focus of the Support Ops Specialist role is to assist FBA Sellers with financial-related inquiries and ensure they are addressed in accordance with company policy.
What qualifications are required for this position?
Candidates must have a Bachelor’s Degree and experience with Microsoft Office, including Outlook, Word, and Excel, alongside exceptional analytical, communication, and problem-solving skills.
Is previous contact center experience required for this role?
While previous experience in a contact center environment is preferred, it is not explicitly required for this role.
What are the key responsibilities of a Support Ops Specialist?
Key responsibilities include assisting with reimbursement requests, evaluating research requests for lost and damaged inventory, and achieving weekly productivity and quality targets.
What skills are considered beneficial for applicants?
Beneficial skills include experience in problem solving, prioritization of tasks, a strong attention to detail, and clear communication skills, along with a background in fraud or risk investigations and payments & banking domains.
What does a typical day look like for a Support Ops Specialist?
A typical day involves consistently improving the Seller experience through evaluation and resolution of inquiries within a fast-paced and rapidly changing environment.
How does the Support Operations team contribute to Amazon's mission?
The Support Operations team mitigates business risk while driving an excellent customer experience, ensuring consistency and fairness in Seller inquiry evaluations.
Are there opportunities for growth within this role?
Yes, the role provides opportunities for professional development and growth within Amazon's broader organizational structure.
What is the working environment like for this position?
The working environment is fast-paced and rapidly changing, with a focus on achieving productivity and quality targets while maintaining high levels of confidentiality and data security.
Is there a focus on team collaboration in this role?
Yes, the role requires being an excellent team player capable of learning and sharing knowledge within a team environment.