Support SaaS Practice Architect - SCM (IC4/IC5) (#JoinASE)

Oracle

Aug 2

Applications are closed

Job
Full-time
Senior Level

Requirements

- 7 years experience with Core products or eight years experience with Applications products, BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with 3.0 GPA OR (for Applications) proven professional/technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle).
- SaaS application experience (SCM, PRC)
- Application setup, implementation, integration or support experience
- SaaS Application technology skills (Configurations, Setup, SQL, PL/SQL, Java, Java Script, Database, Application data schema, OCI, General Cloud knowledge)
- Project management or development experience
- An advanced degree in Computer Science, Statistics, Engineering, Mathematics, or another relevant quantitative field
- 5+ years of experience working with the APPS Tech or functional technologies for Fusion SaaS Applications or 5+ years of experience working with Analyzer Diagnostics, signatures and Monitoring services or a combination of both experiences.
- Be comfortable working in a fast-paced environment and have a proven ability to drive business results.
- 3+ years of practical experience in data science or analyzing telemetry for trending and root cause analysis
- Practical experience in product management and software engineering.
- Experience with knowledge management (product documentation, help text, white-papers, or knowledge management)
- Strong written and verbal communication skills
- Strong drive and an attitude to learn and master new technologies and techniques

Responsibilities

- Analyze and understand the top issues affecting the support organization and customer base
- Design and implement diagnostics and automations to reduce the time it takes to resolve issues
- Identify and drive change into the product, documentation and diagnostics
- Engage in quarterly support release readiness activities and training
- Learn new product features, technologies and tooling capabilities to offer continued growth and improvement for the business
- Engage with Customers and Partners to understand their experiences with the SaaS products
- Learn what challenges customers and partners face and how they impact the overall business for the customer
- Incorporate those learnings/insights into the changes you drive within the organization

FAQs

What is the primary focus of the Support SaaS Practice Architect role?

The primary focus is to deliver post-sales support and solutions to Oracle customers while advocating for their needs and resolving complex technical issues.

What experience is required for the Support SaaS Practice Architect position?

Candidates should have 7 years of experience with Core products or 8 years with Applications products, along with a degree in Computer Science, Management Information Systems, or related fields.

What are the key skills required for this role?

Key skills include experience in Supply Chain Management (SCM), SaaS application experience, application setup and integration, knowledge of SQL, PL/SQL, Java, and experience in project management or development.

How does this role interact with customers?

The role involves engaging with customers and partners to understand their experiences, challenges, and feedback regarding the SaaS products.

Is this a senior-level position?

Yes, this is a senior-level position categorized as Career Level - IC4.

What type of work environment can one expect in this role?

The work environment is fast-paced, requiring a proven ability to drive business results and adapt to new technologies and techniques.

Will there be opportunities for training and continuous learning in this role?

Yes, the role includes participation in quarterly support release readiness activities and training on new product features and technologies.

What kind of tools or technologies will be used in this position?

The position will utilize a variety of technologies including Oracle Visual Builder Cloud Service (VBCS), Oracle JET, and Oracle Intelligent Advisor (OIA), among others.

What will be the responsibilities of the Support SaaS Practice Architect?

Responsibilities include analyzing customer issues, designing diagnostics and automations, engaging in support readiness activities, and driving changes within the organization based on customer insights.

Is experience in data science necessary for this role?

Yes, practical experience in data science or analyzing telemetry for trending and root cause analysis is required.

Oracle

Information Technology & Services

Technology

Industry

10,001+

Employees

1977

Founded Year

Mission & Purpose

We’re a cloud technology company that provides organizations around the world with computing infrastructure and software to help them innovate, unlock efficiencies and become more effective. We also created the world’s first – and only – autonomous database to help organize and secure our customers’ data. Oracle Cloud Infrastructure offers higher performance, security, and cost savings. It is designed so businesses can move workloads easily from on-premises systems to the cloud, and between cloud and on-premises and other clouds. Oracle Cloud applications provide business leaders with modern applications that help them innovate, attain sustainable growth, and become more resilient. The work we do is not only transforming the world of business--it's helping defend governments, and advance scientific and medical research. From nonprofits to companies of all sizes, millions of people use our tools to streamline supply chains, make HR more human, quickly pivot to a new financial plan, and connect data and people around the world. At work, we embrace diversity, encourage personal and professional growth, and celebrate a global team of passionate people developing innovative technologies that help people and companies tackle real-world problems head-on.