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Custom Brands Group

2mo ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Logistics

AI generated summary

  • You must have a high school diploma, good communication skills, LTL industry knowledge, the ability to travel, and proficiency in Microsoft Office. Must be organized and able to work independently or in a team.
  • You will lead and manage employees to ensure timely, damage-free shipments, monitor safety, maintain schedules, enhance efficiencies, and communicate effectively with customers and partners.

Requirements

  • Must possess high school diploma or equivalent
  • Must be able to travel as needed
  • Good written, verbal and interpersonal communication skills
  • Thorough knowledge of LTL Industry, DOT Rules and Regulations, OSHA Laws, Hazardous Materials Regulations, NMFC and Tariff Rules, as well as company policies and procedures, preferred
  • Able to work independently and as part of a team
  • Multi-tasked oriented and possess good organizational skills
  • Knowledge of Microsoft Office and Internet

Responsibilities

  • Lead employees to ensure customer satisfaction by moving all shipments on time and damage free
  • Lead, manage, educate and develop company employees focusing on retention and growth
  • Supervise and direct employee work (including pre-shifts) with a focus on outstanding quality, customer deliverables and safety performance identifying and overseeing improvement
  • Actively monitor, record and educate employees regarding unsafe acts/conditions correcting immediately using corrective action as need. Provide feedback and follow-up with all impacted employees.
  • Plan daily manpower needs and set schedules to ensure customers' freight is delivered and picked-up timely and damage free
  • Communicate job assignments coordinating with all employees ensuring direction is clear and concise
  • Monitor service freight and ensure cut time compliance
  • Monitor, analyze and address all opportunities to cut costs and improve efficiencies while maintaining rigorous safety standards
  • Assist customers with rate quotes, claim information and setting appointments
  • Monitor actual performance data and gather information for reporting
  • Build relationships and positive communications with all business partners to ensure customers' and company's service standards are met
  • Identify freight moving at incorrect weight and classification
  • Ensure all OS&D is identified and processed properly
  • Perform Administrative Functions As Required
  • Comply with all applicable laws/regulations, as well as company policies/procedures
  • Perform Other Duties As Required

FAQs

Is a high school diploma required for this position?

Yes, a high school diploma or equivalent is required.

What skills are necessary for this role?

Good written, verbal, and interpersonal communication skills are necessary, as well as the ability to work independently and as part of a team.

Are knowledge of regulations and industry standards important?

Yes, thorough knowledge of LTL Industry, DOT Rules and Regulations, OSHA Laws, Hazardous Materials Regulations, NMFC and Tariff Rules, as well as company policies and procedures, is preferred.

Will I need to travel for this job?

Yes, the candidate must be able to travel as needed.

What is the working environment like for this position?

The working conditions include a dock environment with exposure to varied weather conditions, exhaust, fumes, dust, and noise.

Are there any physical demands associated with this job?

Yes, the role may require frequent contact with service center personnel in a fast-paced, deadline-oriented environment.

Can I expect to be involved in direct employee management?

Yes, you will lead, supervise, and direct employee work, focusing on retention, growth, and safety performance.

Will I need to assist customers directly?

Yes, you will assist customers with rate quotes, claim information, and setting appointments.

Is training provided for new employees?

Yes, the role emphasizes educating and developing employees as part of managing their performance.

Does FedEx Freight provide equal employment opportunities?

Yes, FedEx Freight is an Equal Opportunity Employer, including disabled and veterans.

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Custom Brands Group

Transportation
Industry
501-1000
Employees
1980
Founded Year

Mission & Purpose

Custom Brands Group specialises in creating and providing high-quality window coverings and shade solutions tailored to the needs of residential and commercial spaces. The company is dedicated to delivering innovative and stylish products that enhance interior aesthetics while also offering practical benefits such as light control and energy efficiency. Their focus is on craftsmanship, customisation, and customer satisfaction, aiming to transform spaces through design excellence and functionality. Custom Brands Group is committed to inspiring people to improve their living and working environments by offering personalised solutions that cater to unique style and comfort preferences.