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SVP Client Services Account Management, OptumRx

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Optum

5d ago

  • Job
    Full-time
    Expert Level
  • Healthcare
    Business, Operations & Strategy
  • Eden Prairie
    Remote

AI generated summary

  • You must have 10+ years in healthcare, PBM/managed care, client relations with C-suite, financial acumen, RFP experience, and ability to travel up to 50%, located in Central/Eastern Time Zone.
  • You will develop growth strategies, manage client relationships, oversee contract deliverables, drive renewals, monitor financials, build a strong team, and ensure client satisfaction.

Requirements

  • 10+ years of health care experience and leadership experience
  • 10+ years of experience working within the Health Plan PBM/managed care pharmacy industry and deep understanding of its evolving dynamics and core competencies
  • Experience leading relationships and working with senior-level C-Suite executives and ability to lead innovative and forward-thinking discussions
  • Experience and highly competent in understanding PBM pricing and contracting models
  • Experience and demonstrated success in owning and managing client profitability profiles
  • Account Management experience with high profile Health Plan clients and demonstrated progressively increasing responsibility for client relationship management and consultation
  • Experience working with sales teams and support areas to complete Requests for Proposals (RFPs) and finalist presentations
  • Experience interpreting financial statements, identifying trends and driving strategic recommendations
  • Experience interpreting complex contracts; balance internal and external views; and effectively manage client negotiations
  • Extensive experience developing and delivering formal presentations to message and position information for maximum customer impact and influence
  • Willing or ability to travel up to 50%
  • Must be located within Central or Eastern Time Zone

Responsibilities

  • Develop and execute business plan strategies to maximize growth and opportunity
  • Establish and maintain solid personal relationships with key executives and decision-makers, including those within key consultant firms
  • Manage & drive client strategy with Optum Enterprise senior executives and peer leaders from to advocate for your clients and develop strategic and tactical plans to achieve desired annual growth targets and drive optimal strategic delivery
  • Own accountability for the contracts we maintain with assigned health plan clients and ensure proper monitoring and execution of contract deliverables
  • Drive & manage client renewal and market check activities working closely with several internal (e.g., pricing, underwriting, legal) and external (e.g., consultants; client) constituents
  • Manage the profit and loss statements for each assigned account and manage to an operating budget, upsell targets, and revenue growth goals
  • Accountable for establishing a solid team bench; recruiting, developing and evaluating talent; driving a motivated and engaged team; and developing a succession plan to accommodate for new growth
  • Forge high trust, highly effective internal relationships with teams such as underwriting, legal, product development, industry relations, operations and finance to identify strategic opportunities and drive a culture of continuous improvement
  • Closely monitor, engage and serve as a key point of escalation for high profile client issues
  • Provide input to product development teams to develop new or enhance existing products to meet market needs
  • Be a visible representative to the broader marketplace, and as such, demonstrates visionary thinking that sustains a competitive advantage
  • Delivers client satisfaction strategies that drive high NPS outcomes
  • Participate in sales meeting demonstrating high energy and critical thinking while communicating a unique value proposition

FAQs

What is the primary responsibility of the SVP Client Services Account Management at OptumRx?

The primary responsibility is to ensure the overall success and contract execution for high-profile Blue Cross Blue Shield Health Plans partners, while developing deep trusted relationships with C-suite executives and leading a high-caliber client management team.

Is travel required for this position?

Yes, the role requires the willingness or ability to travel up to 50%.

What qualifications are required for this position?

Candidates must have 10+ years of healthcare experience, 10+ years in the Health Plan PBM/managed care pharmacy industry, experience working with C-suite executives, and demonstrated success in managing client profitability profiles, among other qualifications.

Where is the position located?

The position can be performed remotely, but candidates must be located within the Central or Eastern Time Zone.

What is the salary range for this role?

The salary range for this role is $191,800 to $364,800 annually, based on factors such as local labor markets, education, work experience, and certifications.

What benefits does UnitedHealth Group offer?

UnitedHealth Group offers a comprehensive benefits package, incentive and recognition programs, equity stock purchase options, and 401k contributions, subject to eligibility requirements.

What is the focus of UnitedHealth Group in terms of diversity and inclusion?

UnitedHealth Group is committed to creating a healthier atmosphere by promoting diversity and inclusion, ensuring that everyone, regardless of race, gender, sexuality, age, or income, has the opportunity to live their healthiest life.

Does this role require understanding of PBM pricing and contracting models?

Yes, candidates must have experience and be highly competent in understanding PBM pricing and contracting models as part of their responsibilities.

Are there opportunities for career development in this position?

Yes, the company provides comprehensive career development opportunities as part of its commitment to employee growth and success.

Does this role include responsibilities for managing client contracts?

Yes, the role includes ownership and accountability for the contracts with assigned health plan clients, ensuring proper monitoring and execution of contract deliverables.

Science & Healthcare
Industry
10,001+
Employees

Mission & Purpose

Optum is a health services and technology company that provides a wide range of solutions to improve healthcare delivery and outcomes. They offer services in healthcare management, data analytics, pharmacy benefit management, and technology solutions to healthcare providers, payers, employers, and government agencies. Optum's ultimate mission is to improve the health system's efficiency and effectiveness, creating a healthier world for everyone. Their purpose lies in collaborating with healthcare partners to address complex challenges, such as improving care coordination, reducing healthcare costs, and enhancing patient experiences. By leveraging data-driven insights and innovative technology, Optum aims to empower healthcare professionals and organisations to deliver high-quality, patient-centered care and drive positive healthcare outcomes for individuals and communities worldwide.

Culture & Values

  • Integrity

    Honour commitments. Never compromise ethics.

  • Compassion

    Walk in the shoes of people we serve and those with whom we work.

  • Relationships

    Build trust through collaboration.

  • Innovation

    Invent the future, learn from the past.

  • Performance

    Demonstrate excellence in everything we do.