FAQs
What are the main responsibilities of a Switchboard Operator at University Hospital Southampton NHS Foundation Trust?
The main responsibilities include answering all incoming and internal calls, handling emergency calls and alarms, providing professional customer service, and making calm and efficient decisions under pressure.
What are the required qualifications for this role?
Essential qualifications include literacy and numeracy skills at GCSE standard or equivalent and proven work experience with computerised technology.
Is previous experience necessary for this position?
Yes, a consistent and relevant employment history of dealing with the general public in a customer-focused environment is essential.
What kind of shifts will I be expected to work?
Shifts vary from week to week and include days, evenings, nights, weekends, and bank holidays. A rota is provided 12 weeks in advance.
Are there enhanced pay rates for specific shifts?
Yes, enhanced pay is provided for working nights and weekends.
Do I need to have experience in a switchboard or contact center environment?
While it is desirable to have experience in a predominantly telephone-based environment, it is not essential.
Will I receive training for this role?
Yes, full training on all aspects of the role will be provided to the right candidate.
What skills are required to succeed in this position?
Essential skills include excellent communication and prioritisation abilities, the ability to think rationally in emergency situations, and a good eye for detail.
What values and behaviours does the Trust prioritize?
The Trust prioritizes values such as Patients First, Always Improving, and Working Together.
Is flexibility in working hours required for this job?
Yes, flexibility to work both days and nights as well as weekends is required since this is a 24/7 service.