FAQs
What are the main responsibilities of a Switchboard Operator?
The main responsibilities include answering calls in a timely fashion, directing calls to appropriate departments, providing information to callers, dealing with emergency calls, and performing general administrative tasks to support smooth operations.
What skills are required for the Switchboard Operator position?
Strong communication skills, excellent customer service abilities, and the capacity to work efficiently in a fast-paced environment are essential for this role.
Is prior experience necessary for the Switchboard Operator role?
While prior experience in a similar position is beneficial, it is not explicitly required. A passion for helping people and strong communication skills are key components.
What kind of environment can I expect as a Switchboard Operator at Homerton Healthcare?
You can expect a fast-paced and supportive environment that values diversity and inclusion, where you will be the welcoming voice of the organisation.
Are there opportunities for career development in this role?
Yes, Homerton Healthcare has a proud tradition of supporting and developing its staff, offering a range of benefits and opportunities for professional growth.
How can I contact someone for more information about the role?
You can contact Munira Mullan, the Switchboard Manager, at munira.mullan@nhs.net or by telephone at 020 8510 7299 for further details or informal visits.
Are there specific qualifications required for the Switchboard Operator position?
The job description does not specify particular qualifications, but strong communication and customer service skills are essential.
What is the work setting for the Switchboard Operator position?
The position is based at Homerton University Hospital Trust, which serves the population of Hackney, East London, and beyond, providing a range of hospital and community health services.