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Switchboard Operator

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    People, HR & Administration
  • London

AI generated summary

  • You should be a confident communicator with strong customer service skills, able to handle calls, emergencies, and provide information in a fast-paced environment while embracing diversity and inclusion.
  • You will answer and direct calls, manage emergency communications, provide information, and ensure efficient telecommunications for the hospital.

Requirements

  • Are you a confident communicator with excellent customer service skills?
  • Do you enjoy being the first point of contact in a fast-paced environment?
  • Answering calls in a timely fashion and directing to the correct extensions, also with pager and bleep systems.
  • Providing information to callers.
  • Dealing with emergency calls and various alarms, taking appropriate actions for each.
  • The day-to-day provision of effective, efficient, quality telecommunications service to the Homerton University Hospital Trust.
  • Homerton aims to ensure equality and value diversity, and we are committed to inclusion for all of our staff.
  • All of our staff are expected to embody our Trust values at all times.
  • We are also committed, through our Fair Recruitment Standards, to ensuring all applicants are treated fairly.
  • All staff are able to take advantage of a great range of benefits.

Responsibilities

  • Answering calls in a timely fashion and directing to the correct extensions, also with pager and bleep systems.
  • Providing information to callers. Dealing with emergency calls and various alarms, taking appropriate actions for each.
  • The day-to-day provision of effective, efficient, quality telecommunications service to the Homerton University Hospital Trust.

FAQs

What are the main responsibilities of a Switchboard Operator?

The main responsibilities include answering calls in a timely fashion, directing calls to appropriate departments, providing information to callers, dealing with emergency calls, and performing general administrative tasks to support smooth operations.

What skills are required for the Switchboard Operator position?

Strong communication skills, excellent customer service abilities, and the capacity to work efficiently in a fast-paced environment are essential for this role.

Is prior experience necessary for the Switchboard Operator role?

While prior experience in a similar position is beneficial, it is not explicitly required. A passion for helping people and strong communication skills are key components.

What kind of environment can I expect as a Switchboard Operator at Homerton Healthcare?

You can expect a fast-paced and supportive environment that values diversity and inclusion, where you will be the welcoming voice of the organisation.

Are there opportunities for career development in this role?

Yes, Homerton Healthcare has a proud tradition of supporting and developing its staff, offering a range of benefits and opportunities for professional growth.

How can I contact someone for more information about the role?

You can contact Munira Mullan, the Switchboard Manager, at munira.mullan@nhs.net or by telephone at 020 8510 7299 for further details or informal visits.

Are there specific qualifications required for the Switchboard Operator position?

The job description does not specify particular qualifications, but strong communication and customer service skills are essential.

What is the work setting for the Switchboard Operator position?

The position is based at Homerton University Hospital Trust, which serves the population of Hackney, East London, and beyond, providing a range of hospital and community health services.

Serving Hackney and City of London communities

Science & Healthcare
Industry
1001-5000
Employees
1986
Founded Year

Mission & Purpose

Homerton University Hospital NHS Foundation Trust serves the communities of Hackney and the City of London. It provides a range of services, including emergency care, elective procedures, and specialized treatments. Their mission is to deliver high-quality, compassionate healthcare that improves patient outcomes and enhances the quality of life for their community. Their purpose is to offer exceptional care through innovation, patient-centered practices, and dedication to the well-being of their patients.