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System Services Representative- Edmonton

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IBM

10d ago

  • Job
    Full-time
    Entry Level / Graduate
  • IT & Cybersecurity
  • Edmonton

AI generated summary

  • You must possess strong interpersonal skills, be highly organized with attention to detail, able to prioritize tasks, and have experience in customer service. Proficiency in computer servicing and a valid driver’s license are also required. A college degree is preferred.
  • You will provide service to servers and mainframes, maintain customer records, and interact with customers. Requires strong interpersonal skills, driver's license, and ability to work off prime shift and weekends. Vehicle provided, mileage reimbursed. Organized team player with service experience. Work in Edmonton and surrounding area.

Requirements

  • Strong execution and interpersonal skills
  • Highly organized
  • Strong attention to details
  • Ability to manage multiple responsibilities and set priorities
  • Experience responding to customers concerns
  • Strong written and verbal communication skills
  • Proactive self-starter
  • Flexibility to adapt to a rapidly changing environment
  • Computer servicing proficiency, including knowledge of associated software
  • Valid Driver’s Licence
  • Preferred Technical and Professional Expertise:
  • College or higher degree desirable.

Responsibilities

  • The System Services Representative is responsible for all activities related to providing service to IBM and other equipment manufactures Servers & Mainframes, including the peripheral equipment that makes up a complex system environment. This will include maintaining complete and accurate customer records, interacting with customers. Strong interpersonal skills and the ability to create a connection with customers are vital in this position.
  • Working hours are 8:30 am to 5:15 pm. With occasional requirements to work off prime shift and weekends, including standby/on call rotation. Overtime will be paid.
  • Valid Driver’s License is a MUST.
  • Vehicle is required (or provided by company), mileage will be reimbursed.
  • The position requires an organized team player with multiple years’ experience in a professional services environment. Junior Professional Level candidates are acceptable.
  • Work Location: Edmonton and surrounding area.

FAQs

What is the primary role of a System Services Representative?

The primary role of a System Services Representative is to be the technical interface to clients for coordination of hardware and software support, as well as delivery of operational services.

What kind of advice do System Services Representatives provide to clients?

System Services Representatives provide advice to clients on preventive maintenance, configuration, operation, and environmental factors that may impact product performance or impair the client's IT operation.

Technology
Industry
10,001+
Employees
1911
Founded Year

Mission & Purpose

At IBM, we do more than work. We create. We create as technologists, developers, and engineers. We create with our partners. We create with our competitors. If you're searching for ways to make the world work better through technology and infrastructure, software and consulting, then we want to work with you. We're here to help every creator turn their "what if" into what is. Let's create something that will change everything