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Systems Analyst (Upgrades), Charles River Development, Officer

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State Street

3d ago

  • Job
    Full-time
    Mid Level
  • Data
    IT & Cybersecurity
  • Dublin

AI generated summary

  • You should have 4+ years in financial services, experience with Charles River IMS, SQL Server/Sybase, strong troubleshooting, and excellent communication skills. A related degree is preferred.
  • You will assess systems for upgrade readiness, lead technical projects, develop plans, coordinate teams, troubleshoot issues, ensure quality, provide support, and advocate for process improvements.

Requirements

  • Experience with Financial Services Investment Management, Trading or related systems highly preferable ( e.g. Charles River IMS)
  • Proven ability to partner with various internal departments to deliver superior customer service.
  • Experience in MS SQL Server and/or Sybase database configuration, operations, and basic administration functions.
  • Any experience with the following is preferred: servers, operating systems, networks, scripting, XML, programming languages, job scheduling software, system monitoring software and disaster recovery/business continuity.
  • Excellent customer service skills, technical troubleshooting skills, and interpersonal, verbal, and written communication skills.
  • Bachelor's degree in a technical or analytical discipline such as Computer Science, IT, Financial Engineering, Engineering, Science, Economics, Maths' or Statistics preferred.
  • Minimum of 4+ year's relevant industry experience

Responsibilities

  • Assess client systems and infrastructure to determine compatibility and readiness for upgrades.
  • Collaborate with project managers and stakeholders to define technical requirements and dependencies for upgrade projects.
  • Develop detailed upgrade plans, including timelines, resource requirements, and risk mitigation strategies.
  • Lead technical aspects of upgrade projects, including software installation, configuration, and testing.
  • Coordinate with development and testing teams to ensure smooth transition to upgraded systems.
  • Implement deployment strategies to minimize downtime and disruption to client operations.
  • Help develop and execute test plans to validate functionality, performance, and compatibility of upgraded systems.
  • Identify and troubleshoot technical issues and discrepancies during testing phases.
  • Ensure adherence to quality standards and best practices throughout the upgrade process.
  • Create and maintain documentation for knowledge transfer.
  • Contribute to team training and support clients on upgraded system functionality and usage.
  • Facilitate knowledge transfer sessions to share insights and lessons learned from past upgrade projects.
  • Serve as a primary point of contact for technical support during the upgrade deployments.
  • Investigate and resolve technical issues reported by clients or internal stakeholders.
  • Escalate complex issues or system failures to appropriate teams for resolution.
  • Stay updated on industry trends, best practices, and emerging technologies related to upgrade processes and systems.
  • Identify opportunities for process improvement and automation to streamline upgrade workflows.
  • Collaborate with cross-functional teams to implement enhancements and optimize upgrade methodologies.

FAQs

What is the primary responsibility of the Systems Analyst (Upgrades) role?

The primary responsibility of the Systems Analyst (Upgrades) role is to execute technical upgrades of the investment management system (IMS) for SaaS clients, including assessing client systems, planning upgrade strategies, executing upgrade activities, and providing technical support.

What qualifications are required for this position?

A bachelor's degree in a technical or analytical discipline (such as Computer Science, IT, Financial Engineering, Engineering, Science, Economics, Maths, or Statistics) is preferred, along with a minimum of 4+ years of relevant industry experience.

Is experience with Charles River IMS beneficial for this role?

Yes, experience with Financial Services Investment Management, Trading, or related systems, particularly Charles River IMS, is highly preferable for this position.

What skills are essential for the Systems Analyst (Upgrades) role?

Essential skills include customer service and technical troubleshooting abilities, strong interpersonal and communication skills, and familiarity with MS SQL Server, Sybase, and various technical domains like scripting, programming languages, and system monitoring.

What type of support does the Systems Analyst provide during upgrade deployments?

The Systems Analyst serves as the primary point of contact for technical support during upgrade deployments, investigates and resolves technical issues, and escalates complex problems to appropriate teams for resolution.

What does the continuous improvement aspect of this role entail?

Continuous improvement involves staying updated on industry trends, identifying opportunities for process enhancements, and collaborating with cross-functional teams to optimize upgrade methodologies.

Are there opportunities for professional development in this position?

Yes, the company offers a wealth of development programs and educational support to help employees reach their full potential.

How does State Street Corporation approach diversity and inclusion?

State Street Corporation is committed to creating an inclusive environment where employees from diverse backgrounds can thrive and contribute, actively engaging with communities and promoting social responsibility.

What is the work environment like at State Street?

State Street strives to create a great work environment, offering competitive benefits packages, flexible work programs, and a focus on employee well-being and development.

Where is the Systems Analyst (Upgrades) position located?

The position is based in London, United Kingdom.

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State Street

We’re at the heart of financial services. And our clients are at the heart of everything we do.

Finance
Industry
10,001+
Employees
1792
Founded Year

Mission & Purpose

At State Street, we partner with institutional investors all over the world to provide comprehensive financial services, including investment management, investment research and trading, and investment servicing. Whether you are an asset manager, asset owner, alternative asset manager, insurance company, pension fund or official institution, you can rely on us to be focused on your challenges. We are committed to doing what it takes to help you perform better — now and in the future.