Systems Engineer/Dev Ops Engineer, Managed Operations

Amazon

20d ago

Job
Full-time
Senior Level
Software Engineering
IT & Cybersecurity
Berlin

AI generated summary

You must speak fluent English, have the right to work in Germany, support cloud systems, script in Bash/Python/Ruby, optimize performance, and use Infrastructure as Code tools.
You will oversee the ESC launch, enhance operations, improve service reliability, manage incidents, execute changes, address issues, and create scripts for problem-solving. Occasional on-call duties apply.

Requirements

Fluency in written and spoken English is required
Successful applicants must have the legal right to work in Germany
Amazon will provide relocation support for successful applicants relocating within the European Union
Experience supporting cloud systems or other services. Proficient troubleshooting and anticipating problems that affect the performance, reliability, or availability of software systems
Proficient executing standard operating procedures and following operational best practices
Knowledge of scripting processes in a language such as Bash, Python, or Ruby or coding software applications in a modern language such as Java, TypeScript, or similar
Experience working cross-organizationally and leading strategic team efforts requiring work from multiple team members
Experience performance tuning software applications and optimizing fleet utilization
Experience with Infrastructure as Code, (such as CDK, CloudFormation, Puppet, Chef, Ansible, or similar)

Responsibilities

Your responsibilities will encompass overseeing the launch of the ESC in 2025, working closely with global AWS teams, and influencing the evolution of AWS services and technology. A typical day in this role involves collaborating with technology leaders, contributing to the enhancement of day-to-day operations, and ensuring improvements in availability, reliability, latency, performance, and efficiency of the ESC.
The overarching goal is to deliver scalable services and ensure a high-availability experience for EU customers.
You’ll spend a majority of your time operating and improving one of the largest software systems. Over the course of a week, you will review the operational health of the services in your team’s care, and as soon as you figure out why there was an anomaly, you write up an actionable bug report. As a responsible engineer, you’ve learned never to make changes to production systems without a plan, so you reviewed then executed changes following a change management process to one of the production systems in your care. Later in the week, you help to resolve your team’s backlog of operational issues. You round off the week by writing a cool script that you shared with your team which helps get to root cause faster of a hard problem that you diagnosed earlier.
You will be required to occasionally participate in an “on-call” rotations to resolve incidents occurring out-of-hours.

Amazon

Retail & Consumer Goods

Industry

10,001+

Employees

1994

Founded Year

Mission & Purpose

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1." What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.