FAQs
What is the duration of the Systems Operations Engineer position?
The duration of the position is 24 months.
Where is the Systems Operations Engineer role located?
The role is located in Charlotte, NC / Irving, TX / Columbus, OH & Chandler, AZ, and is a hybrid role requiring 3 days onsite each week.
What are the top required skills for this position?
The top required skills include experience with Contact Centre Applications (Nice, Nexidia, Alvaria, Xidia, Variyant), proficiency in monitoring tools (like App Dynamics, Thousand Eyes, ITRS, Splunk), and a minimum of 3 years of SQL experience.
Is there a preference for candidates with cloud certifications?
Yes, having cloud certifications, particularly in Azure or GCP, is considered a plus.
What is the minimum experience required for this role?
The minimum experience required is 5+ years in Systems Engineering or Technology Architecture.
Are there specific operating systems that candidates should be familiar with?
Yes, candidates should have 4+ years of experience with Windows and/or Linux operating systems.
What kind of experience is preferred in relation to application production support?
Candidates should have 4+ years of application production support experience.
How important are problem-solving skills for this role?
Outstanding problem-solving and decision-making skills are crucial for this role.
Will candidates be able to manage initiatives involving process improvements?
Yes, candidates should have the ability to manage initiatives involving process improvements.
Is experience in an enterprise-level environment desired?
Yes, experience supporting an enterprise-level environment is among the desired qualifications.
Are scripting or automation skills beneficial for this position?
Yes, having an automation mindset and exposure to scripting languages such as Shell, Bash, or Python is considered beneficial.
Is teamwork emphasized in this role?
Yes, the ability to work effectively in a team environment is important for this position.