Talent Acquisition Shared Services Manager

Harvard University

Jan 12

Applications are closed

Job
Full-time
Senior Level
People, HR & Administration
Cambridge

Requirements

Bachelor’s degree or equivalent work experience required
Minimum of 5 years’ relevant work experience
Experience working within a Talent Acquisition organization, ideally as a full life-cycle recruiter
Experience managing a team
Proficiency with applicant tracking systems (ATS) and/or candidate relationship management (CRM) software
Strong communication, organizational, and problem-solving abilities
Ability to manage multiple projects simultaneously under tight deadlines within a cross-functional team
Commitment to excellence and delivering a top-tier candidate and hiring manager experience
Experience with using data, metrics, and surveys to gauge the level of candidate and hiring manager satisfaction
Knowledge of Microsoft Office Suite
Advanced knowledge of labor markets, recruiting practices and marketing resources

Responsibilities

Support multiple business client groups with coordinator tasks such as, job postings, candidate screening, interview coordination, and offer management.
Supervise and mentor the CADM team of talent acquisition coordinators.
Provide day-to-day leadership and support, fostering a collaborative and results-driven team environment.
Set performance goals, conduct regular performance evaluations, and implement development plans for team members.
Oversee the daily operations of the talent acquisition coordinator shared services model, ensuring timely and efficient support of the recruitment process.
Innovate, streamline, and standardize processes to improve the quality and consistency of talent acquisition service delivery.
In partnership with the Director, TA Ops, optimize the efficiency of CADM talent acquisition as an operation and drive consistency across recruitment teams, including data dashboards of performance (KPIs).
Foster a culture of data-driven decision-making, utilizing analytics to optimize recruitment outcomes and resource allocation.
Support other TA projects and initiatives as needed.
Build and maintain strong relationships with CADM recruiters, HR Directors, CADM hiring managers, and other key stakeholders to understand their needs and ensure their expectations are met.
Act as the primary point of contact for escalations and complex coordination issues, resolving them promptly and effectively.
Use data and surveys to gauge candidate and hiring manager experience.
Understand change management best practices and the training needs that support the roll out of new processes and tools/systems to effectively change or create new behaviors.
Ensure the optimal use of Applicant Tracking Systems (ATS) and other recruitment technologies.
Collaborate with the Talent Acquisition Programs, Systems & Initiatives (TAPSI) teams to identify and implement new tools and system enhancements that support recruitment operations.

FAQs

What is the job title for this position?

The job title is Talent Acquisition Shared Services Manager.

Where is the position based?

This is a hybrid position based in Massachusetts.

What are the core responsibilities of the Talent Acquisition Shared Services Manager?

The core responsibilities include managing a team of talent acquisition coordinators, overseeing daily operations of the shared services model, optimizing processes for efficiency, and building relationships with key stakeholders.

What qualifications are required for this role?

A bachelor's degree or equivalent work experience is required, along with a minimum of 5 years of relevant work experience.

Is team management experience necessary for this position?

Yes, experience managing a team is required.

What skills are preferred for candidates applying for this job?

Preferred skills include proficiency with applicant tracking systems (ATS), strong communication and organizational abilities, and experience using data and surveys to gauge candidate and hiring manager satisfaction.

Are there any specific benefits associated with this position?

Yes, benefits include paid time off, comprehensive health and welfare coverage, a university-funded retirement plan, tuition assistance, and professional development opportunities.

What is the work schedule for this position?

This is a full-time, exempt position.

Is there an orientation period for new hires?

Yes, this position has a 3-month orientation and review period.

Does Harvard University provide visa sponsorship for this role?

No, Harvard University does not provide visa sponsorship for this position.

How does Harvard University approach diversity and inclusion?

Harvard University views equity, diversity, inclusion, and belonging as essential for achieving inclusive excellence and fostering a supportive campus culture for everyone.

Harvard University

https://hr.harvard.edu/search-jobs

Education

Industry

1636

Founded Year

Mission & Purpose

Harvard University is a prestigious educational institution that provides undergraduate, graduate, and professional education across a wide range of disciplines. Their ultimate mission is to advance knowledge, foster intellectual growth, and prepare leaders who will make a difference globally. Harvard's purpose is to create an environment of academic excellence, encouraging innovation, critical thinking, and research that addresses complex challenges, while also promoting inclusive and diverse perspectives within their community.