TDS Operations Analyst III

TD Bank

Oct 10

Job
Full-time
Senior Level
Customer Relations
Business, Operations & Strategy
Calgary
Quick Apply

AI generated summary

You need an undergrad degree or diploma, 5+ years experience, knowledge of operations, and the ability to analyze complex processes. Training skills and project leadership experience are also essential.
You will analyze processes, lead initiatives, support operations, communicate project status, mitigate risks, build relationships, and mentor team members to enhance service delivery.

Requirements

Undergraduate degree/ college diploma
5+ years relevant experience and/or post-graduate degree and/or certifications
Advanced knowledge and understanding of the operating environment, business processes and procedures, and transaction lifecycle for own area (e.g., processing environment, applications, software, hardware, products)
Experienced level of the role with general business and operational knowledge or related skills required
Ability to execute on ad-hoc standard and non-standard processes and requests of medium to high complexity with high-risk/financial impact
Identifies and investigates non- standard operational/reporting/ process issues
Provides recommendations or escalates issues to appropriate area
Provides regular analysis and/or reporting to support business partners, functional areas or centres of expertise
Requires working professional level knowledge of the functional area and/or business areas supported
Moderate level of complexity in operational/reporting/process and/or analysis function requiring a short to medium term focus
May operate as a working lead on initiatives as assigned
May represent the group as a project lead on initiatives/projects and/or at meetings across the organization
Provides training to others on best practices, processes, etc. as well as guide junior staff for the completion of business as usual functions
Ability to support multiple functions within the broader businesses

Responsibilities

Provide deep technical subject matter expertise/analysis or operational process support as a key resource/representative for the Global Operations and Business Services function
Identify, document, and investigate processes/exceptions arising from transactions/processes beyond first level operations service delivery
Lead work streams by acting as a project lead/subject matter expert for small-scale initiatives/projects in accordance with project management methodologies
Act as conduit/coordinator/facilitator bringing in appropriate partners/ expertise on key initiatives
Communicate project status and provide timely escalation of issues to senior management to ensure project objectives are met
Contribute to the identification, development and implementation of new products, operating workflow, additional services/products/applications and/or operational efficiencies
Provide accurate and thorough analysis of key process drivers, root or systemic causes of cross functional operational issues, interpret findings and make recommendations
Accountable for cross-functional interdepartmental initiatives to deliver value internally or to partner/customer groups
Provide upward feedback and analysis, developing and executing on reporting functions and/or producing consolidated or aggregated reporting as appropriate
Maintain and develop working relationships with customers, partners and vendors by representing the broader Operations function, addressing complex customer issues within the context of the full end-to-end process
Work closely with other internal bank partners to ensure all clients' needs are met
Support the timely and accurate completion of business processes and procedures according to SLA requirements
Develop and/or implement standards, policies, procedures, and solutions that mitigate risk and maximize availability of service, efficiency and effectiveness
Actively maintain understanding of internal and industry regulations and trends, developing and sharing knowledge of emerging issues/risks, and assess potential impacts as it relates to operating policies, standards and procedures
Consistently exercise discretion in managing correspondence, information and all matters of confidentiality
Analyze service delivery issues and conduct internal/external research projects and/or contribute to audit reviews; run testing, and generate reports to identify potential solutions within TD's risk appetite that enhance the customer experience and support business objectives
Contribute to the development/delivery of presentations/ communications to management or broader audiences
Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite; adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management)
Support change management projects or programs that impact the business, functions or processes and ensure clear communication and documentation of new processes
Assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct
Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure the timely communication of issues/points of interest
Provide thought leadership and/or industry knowledge by actively building operations/business services knowledge, think critically about processes and opportunities for improvement, share ideas and transfer knowledge within the team and across the function
Participate in personal performance management and development activities, including cross training within own team and other teams in Global Operations & Business Services
Keep others informed and up to date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities
Contribute to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices
Lead, motivate and develop relationships with internal and external business partners/ stakeholders to develop productive working relationships
Contribute to a fair, positive and equitable environment that supports a diverse workforce
Act as a brand ambassador for Global Operations & Business Services and the bank, both internally and/or externally
Advanced knowledge and understanding of the operating environment, business processes and procedures, and transaction lifecycle for own area (e.g., processing environment, applications, software, hardware, products)
Experienced level of the role with general business and operational knowledge or related skills required
Ability to execute on ad-hoc standard and non-standard processes and requests of medium to high complexity with high-risk/financial impact
Identifies and investigates non- standard operational/reporting/ process issues
Provides recommendations or escalates issues to appropriate area
Provides regular analysis and/or reporting to support business partners, functional areas or centres of expertise
Requires working professional level knowledge of the functional area and/or business areas supported
Moderate level of complexity in operational/reporting/process and/or analysis function requiring a short to medium term focus
May operate as a working lead on initiatives as assigned
May represent the group as a project lead on initiatives/projects and/or at meetings across the organization.
Provides training to others on best practices, processes, etc. as well as guide junior staff for the completion of business as usual functions
Ability to support multiple functions within the broader businesses
Generally reports to a Group Manager

FAQs

What is the work location for the TDS Operations Analyst III position?

The work location is in Canada.

What are the working hours for this role?

The working hours for this role are 37.5 hours per week.

Is there a specific educational requirement for this position?

Yes, an undergraduate degree or college diploma is required.

How many years of relevant experience are required for this role?

A minimum of 5+ years of relevant experience is required.

Will training and onboarding be provided for new hires?

Yes, training and onboarding sessions will be provided to ensure you have everything needed to succeed in the new role.

What is the compensation structure for this position?

Compensation details are not specified; candidates are encouraged to have an open dialogue with the HR team regarding pay details.

Are there opportunities for career development within TD?

Yes, TD offers regular development conversations, training programs, and various mentoring programs to support career growth.

Will I be required to comply with any specific regulations as part of this role?

Yes, it is imperative to comply with Bank and industry regulations, including those related to anti-money laundering and business continuity management.

How does TD Securities ensure a positive and diverse work environment?

TD Securities contributes to a fair, positive, and equitable environment that supports a diverse workforce.

What types of projects will I be involved in as a TDS Operations Analyst III?

You will lead work streams, act as a project lead/subject matter expert for small-scale initiatives/projects, and support change management projects impacting the business and operations.

TD Bank

Finance

Industry

10,001+

Employees

Mission & Purpose

Headquartered in Toronto, Canada, the Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group (TD). TD had CDN$1.9 trillion in assets on July 31, 2023. TD also ranks among the world’s leading online financial services firms, with more than 16 million active online and mobile customers. TD offers a full range of financial products and services to over 27.5 million customers worldwide through four key business lines: - Canadian Personal and Commercial Banking including TD Canada Trust, Business Banking, and MBNA - U.S. Retail including TD Bank, America’s Most Convenient Bank, TD Auto Finance (U.S.), TD Wealth (U.S.) and TD’s investment in Schwab - Wealth Management & Insurance including TD Wealth (Canada), TD Direct Investing, and TD Insurance - Wholesale Banking including TD Securities and TD Cowen