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Team Administrator

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Dorset HealthCare University NHS Foundation Trust

9d ago

  • Job
    Full-time
    Junior, Mid & Senior Level

AI generated summary

  • You should be enthusiastic, detail-oriented, have strong communication skills, experience in a busy office, and the ability to handle complex tasks under pressure. A DBS check is required.
  • You will provide confidential admin support, manage high call volumes, assist distressed clients, deliver excellent customer care, and work one evening shift weekly.

Requirements

  • - The successful applicant will be enthusiastic, self-motivated, and hard-working.
  • - You will have good customer care communication skills.
  • - You will have an excellent telephone manner.
  • - You will have attention to detail.
  • - You will have the ability to cope with complex tasks using a database that requires input and questioning of client information.
  • - You will have previous experience working in a busy office environment.
  • - You must be able to work accurately under pressure, whilst remaining calm and courteous.
  • - You must be able to work well as part of a team.
  • - Employment in this post requires a Standard Disclosure and Barring Service (DBS) check.

Responsibilities

  • - Ensure a confidential, efficient, and comprehensive administrative service is provided to the Steps to Well-being clients and staff.
  • - Manage a high volume of incoming calls to our contact centre.
  • - Occasionally handle distressed clients.
  • - Provide a high level of customer care.
  • - Work one evening shift per week.

FAQs

What are the working hours for the Team Administrator position?

The Team Administrator position is part-time at 22.5 hours per week, with one evening shift required each week.

Is previous experience required for this role?

Yes, previous experience working in a busy office environment is required, along with good customer care communication skills.

What kind of clients will I be handling in this role?

You will be handling clients seeking psychological therapy options, including those who may be distressed.

Will I need to undergo a background check?

Yes, employment in this post requires a Standard Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of.

Is this position purely administrative or does it involve client interaction?

This position involves administrative duties as well as direct interaction with clients, including managing calls and providing customer care.

What qualities are you looking for in a successful applicant?

We are looking for an enthusiastic, self-motivated, and hard-working individual with a calm and courteous manner, attention to detail, and the ability to work well in a team.

Are there any specific skills necessary for this role?

Yes, necessary skills include the ability to manage a high volume of incoming calls, cope with complex tasks using a database, and maintain accuracy under pressure.

Is support available for individuals looking to apply for this job?

Yes, Dorset HealthCare is working in partnership with The Prince’s Trust to offer an employability service for individuals aged 16-30 to support them with application writing and interview skills.

What is the main aim of the Steps 2 Wellbeing team?

The Steps 2 Wellbeing team provides a range of psychological therapy options to empower individuals to make the most of their lives through exceptional healthcare services.

Can I submit a valid DBS certificate if I am subscribed to the update service?

Yes, if you are subscribed to the DBS update service, you can present a valid DBS certificate instead of requiring a new check.

Dorset HealthCare University NHS Foundation Trust

Better Every Day

Science & Healthcare
Industry
5001-10,000
Employees
2011
Founded Year

Mission & Purpose

Dorset Healthcare University NHS Foundation Trust provides a wide range of health services across Dorset, including community health, mental health, and acute care. Their mission is to deliver high-quality, compassionate care that improves the health and well-being of the local population. They focuses on ensuring accessible, effective, and integrated services that address both immediate and long-term health needs.