FAQs
What is the primary responsibility of the Team Leader?
The primary responsibility of the Team Leader is to assist and support the team of Advisors in achieving their daily objectives, ensuring exceptional service delivery and helping triage client calls.
What kind of experience is required for this role?
Supervisory or managerial experience is required for this role, along with a track record of meeting and exceeding KPIs and targets.
What are the working hours for this position?
The specific working hours are not mentioned in the job description, but it is expected that you will support your team during their operational hours.
Is training provided for new employees?
Yes, as a Team Leader, you will be responsible for providing coaching, feedback, and training to Advisors, which includes new employees.
What qualifications are preferred for this Team Leader position?
While specific qualifications are not stated in the job description, relevant experience in a supervisory role and excellent communication skills are essential.
Can I apply if I do not have direct experience in the health and wellbeing sector?
While direct experience may be beneficial, the key qualities and supervisory experience are also important; therefore, you may apply if you have relevant skills from other sectors.
Are there opportunities for career progression within the company?
Yes, the job description suggests growth through benefits linked to years of service, indicating potential career progression within the company.
What kind of support is available to employees?
Employees have access to an Employee Assistance Programme, private medical insurance after five years of service, and various company incentives and support mechanisms.
What are the company’s holiday policies?
Employees receive 25 days of holiday plus bank holidays, with additional holidays accrued after two and five years of service, as well as a day off on their birthday.
Are there any employee incentives or benefits?
Yes, the company offers a range of benefits including a cash plan, profit share scheme, season ticket loan scheme, cycle to work scheme, and company incentives such as free meals and social sessions.