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Team Leader (Manchester Airport)

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Pasta Evangelists

7d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Hospitality & Retail
  • Manchester

AI generated summary

  • You should have supervisory experience in food and beverage, a passion for customer service, strong leadership and problem-solving skills, excellent communication, and flexibility for early shifts.
  • You will supervise the team, manage operations, ensure compliance, provide customer service, drive sales, and maintain cleanliness while fostering a collaborative work environment.

Requirements

  • Previous experience in a supervisory role within the food and beverage industry, ideally in a fast-paced airport environment.
  • Able to undertake a criminal record check.
  • Passionate about delivering excellent customer service and have a customer-centric approach to your work.
  • Strong leadership qualities and can effectively lead and motivate a team to achieve goals.
  • Excellent organisational skills and pay attention to detail to ensure smooth operations and compliance with standards.
  • Promote dynamic environments and can adapt quickly to changing circumstances and priorities.
  • Excellent communication skills, both verbal and written, and can effectively communicate with diverse stakeholders.
  • Flexibility in hours, airport shifts can start at 3am.
  • Strong problem-solving skills and can effectively resolve issues as they arise, making quick decisions when necessary.
  • … A pasta lover!

Responsibilities

  • Supervise and motivate the team, ensuring they are well-trained and equipped to deliver exceptional service. Assign tasks and provide guidance.
  • Oversee day-to-day operations, including inventory management, stock replenishment, and cash handling. Ensure adherence to health and safety protocols and maintain cleanliness standards.
  • Lead by example in providing excellent customer service. Assist the Assistant Manager to handle customer inquiries, resolve complaints, and strive to enhance customer satisfaction.
  • Assist the Assistant manager to implement strategies to drive sales and maximise revenue generation. Monitor sales performance, identify opportunities for upselling, and contribute to the development of promotional activities.
  • Ensure compliance with airport regulations, company policies, and procedures. Stay updated on relevant industry standards and implement necessary changes to maintain compliance.
  • Foster a collaborative work environment within the team.

FAQs

What is the primary responsibility of a Team Leader at Pasta Evangelists?

The primary responsibility of a Team Leader at Pasta Evangelists is to support the Assistant Manager in ensuring the smooth and efficient operation of the site, delivering high-quality customer service, maintaining operational efficiency, and maximizing revenue generation.

What qualifications are required for this role?

Previous experience in a supervisory role within the food and beverage industry, ideally in a fast-paced airport environment, is required. Strong leadership qualities, excellent communication skills, and the ability to adapt to changing circumstances are essential.

Are there any specific work hours for this position?

Yes, the role requires flexibility in hours, with airport shifts potentially starting as early as 3am.

Is there a criminal record check required for this position?

Yes, candidates must be able to undertake a criminal record check as part of the application process.

What benefits do employees receive in this position?

Employees receive a competitive salary, duty-free discounts (excluding alcohol and cigarettes), regular team socials and pasta tastings, free Pasta Evangelists products, a referral bonus scheme, a cycle to work scheme, and 28 days of paid annual leave (bank holidays inclusive).

Will I be required to manage inventory and stock replenishment?

Yes, part of the Team Leader's responsibilities includes overseeing day-to-day operations, which encompasses inventory management and stock replenishment.

How does the Team Leader contribute to customer satisfaction?

The Team Leader leads by example in providing excellent customer service, assists the Assistant Manager in handling customer inquiries and resolving complaints, and strives to enhance customer satisfaction.

What does the training process look like for new team members?

The Team Leader is responsible for supervising and motivating the team, ensuring that they are well-trained and equipped to deliver exceptional service.

Is there an opportunity to be involved in promotional activities?

Yes, the Team Leader will assist the Assistant Manager in implementing strategies to drive sales and maximize revenue generation, which includes contributing to the development of promotional activities.

Do I need to be a pasta lover to apply?

While it's not a strict requirement, being a pasta lover is appreciated and fits well with the company culture at Pasta Evangelists!

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Pasta Evangelists

The UK's original fresh pasta company 🍝 Recipe kits, takeaway, pasta making classes & more...

Retail & Consumer Goods
Industry
201-500
Employees
2016
Founded Year

Mission & Purpose

We make the UK's freshest, artisan pasta.