Team Leader - Overnights 16hrs

River Island

Oct 18

Applications are closed

Job
Full-time
Junior & Mid Level
Customer Relations
People, HR & Administration
Sheffield

Requirements

Set up team briefs and communicates / cascade the store actions and targets
Check’s business communication channels and drives actions to achieve priorities
Effectively delegates accountabilities within the store team
Communicates and champions current business initiatives
Clear and concise communication when leading visits in your store when stepping up in management absence.
Works with the management team to actively look at ways to improve a customer focused culture in store and within the team
Drives conversion, footfall, and all service KPIs in store
Frequently adjusts approach to ensure customer needs are met and to improve service
Creates a safe & secure working environment for self, colleagues, and customers by working with the Management Team in complying with all Health and Safety & Retail Risk legislation, policies & procedures.
Supports the Management Team in ensuring that all Health and Safety & Retail Risk training is completed and up to date for yourself team.
Completes price events and promotional activity in line with company communication
Drives delivery process and productivity in line with company expectations
Ensures daily replenishment and size availability checks are completed to company timescales.
Works with the management team to action daily stockroom walkthroughs and identify product opportunities
Supports with implementing and maintaining exceptional company layouts, sale launches and visual merchandising guidelines and standards.
Conduct daily walkthroughs in store, identifying areas that need visual attention in Management absence.
Analysis of data using company tools to ensure that the Commercial File is up to date and opportunities are identified and action taken. Has a good knowledge of your store profile and performance
Supports with proactively recruiting the best team, ensuring a thorough induction is completed
Develop and coach Sales Advisors, providing feedback in a prompt, constructive, and encouraging manner ensuring follow up is carried out where necessary
Able to have difficult conversations, acting in the best interest of the store and individual
Competent in acting as a note taker in formal meetings and knowledgeable on people processes
Supports a culture of recognition in store
Encourages a Diverse and Inclusive culture where everyone feels included
Is aware of store performance and controllable costs within the store and actions needed to improve.
Checks daily deployments to ensure staffing levels are sufficient to achieve store priorities and service KPIs

Responsibilities

Set up team briefs and communicates / cascade the store actions and targets
Check’s business communication channels and drives actions to achieve priorities
Effectively delegates accountabilities within the store team
Communicates and champions current business initiatives
Clear and concise communication when leading visits in your store when stepping up in management absence.
Works with the management team to actively look at ways to improve a customer focused culture in store and within the team
Drives conversion, footfall, and all service KPIs in store
Frequently adjusts approach to ensure customer needs are met and to improve service
Creates a safe & secure working environment for self, colleagues, and customers by working with the Management Team in complying with all Health and Safety & Retail Risk legislation, policies & procedures.
Supports the Management Team in ensuring that all Health and Safety & Retail Risk training is completed and up to date for yourself team.
Completes price events and promotional activity in line with company communication
Drives delivery process and productivity in line with company expectations
Ensures daily replenishment and size availability checks are completed to company timescales.
Works with the management team to action daily stockroom walkthroughs and identify product opportunities
Supports with implementing and maintaining exceptional company layouts, sale launches and visual merchandising guidelines and standards.
Conduct daily walkthroughs in store, identifying areas that need visual attention in Management absence.
Analysis of data using company tools to ensure that the Commercial File is up to date and opportunities are identified and action taken. Has a good knowledge of your store profile and performance
Supports with proactively recruiting the best team, ensuring a thorough induction is completed
Develop and coach Sales Advisors, providing feedback in a prompt, constructive, and encouraging manner ensuring follow up is carried out where necessary
Able to have difficult conversations, acting in the best interest of the store and individual
Competent in acting as a note taker in formal meetings and knowledgeable on people processes
Supports a culture of recognition in store
Encourages a Diverse and Inclusive culture where everyone feels included
Is aware of store performance and controllable costs within the store and actions needed to improve.
Checks daily deployments to ensure staffing levels are sufficient to achieve store priorities and service KPIs

FAQs

What are the working hours for the Team Leader - Overnights position?

The position is for 16 hours of overnight work.

What key responsibilities will I have as a Team Leader?

You will be responsible for communication, customer focus, operational safety, visual merchandising, people management, and budgeting.

Is there a discount for employees?

Yes, employees receive a generous 50% staff discount and a uniform allowance.

What benefits are offered apart from salary?

Benefits include RI Rewards, enhanced family support, a contributory pension scheme, and 28 days paid holiday, among others.

Are there opportunities for career progression with River Island?

Yes, there are many opportunities for progression throughout Retail and Head Office, with support for upskilling through on-the-job training and qualifications.

How does River Island ensure the safety of its employees?

River Island is committed to the safeguarding of all employees and follows policies to prevent extremism and promote British Values.

Is there support for diverse family setups?

Yes, there is enhanced support for maternity, paternity, adoption, and fertility treatments.

Will I be responsible for training new team members?

Yes, as a Team Leader, you will support proactive recruitment and ensure a thorough induction for new team members.

Does River Island promote an inclusive work environment?

Yes, we encourage a diverse and inclusive culture where everyone feels included.

How often will I need to conduct stockroom walkthroughs?

You will work with the management team to action daily stockroom walkthroughs to identify product opportunities.

River Island

This is life on the Island

Retail & Consumer Goods

Industry

5001-10,000

Employees

Mission & Purpose

Family owned from day one, we’ve been a big part of life on the UK high street for over 70 years. Today, still guided by shared values and a clear focus on our customers, we’re one of the strongest and most successful fashion brands around. And we’re changing like never before – exploring new ways to connect with our customers in person and online. And our talented Islanders are thinking differently about everything from products and stores to wellbeing and sustainability. The result is an energising culture you’ll love, work that’ll stretch you, a career you can build and a brand you’ll be proud to belong to. This is life on the island. Come and be part of it.