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Team Manager

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    People, HR & Administration
  • Glasgow

AI generated summary

  • You need proven leadership, digital confidence, strong conflict resolution skills, ability to manage multiple priorities, and flexibility to lead teams through change with a growth mindset.
  • You will drive team performance, utilize data for decisions, foster talent development, implement continuous improvement, and ensure top-notch customer service in a fast-paced environment.

Requirements

  • A proven leadership track record and the ability to lead effectively through ambiguity.
  • Being digitally confident. Having an understanding of systems and have the ability to exploit them.
  • Comfortable having difficult conversations and able to get effective resolutions with both colleagues and line managers.
  • Ability to juggle a number of priorities whilst still maintaining an excellent standard and working with pace.
  • Demonstrate flexibility and resourcefulness to change and the ability to lead teams through change with a growth mentality.

Responsibilities

  • Driving a selling culture within your team
  • Consistently raising performance and capability of the team to support developing internal talent
  • Utilising and exploit data to support with operational decisions
  • Implementing a continuous improvement mentality within the team and work in partnership with the wider team.
  • Energising your team to deliver first class customer service within a fast-paced environment

FAQs

What are the main responsibilities of a Team Manager at M&S?

The main responsibilities include driving a selling culture, raising team performance and capability, utilizing data for operational decisions, implementing a continuous improvement mentality, and energizing the team to deliver excellent customer service in a fast-paced environment.

Is flexibility in working hours available for this role?

Yes, we offer a flexible/hybrid approach and are open to discussing part-time or job share opportunities.

What type of benefits does M&S provide to its employees?

M&S provides a variety of benefits, including a 20% colleague discount, competitive holiday entitlement, discretionary bonus schemes, a generous pension scheme, tailored training programs, wellbeing support, and a charity volunteer day.

What qualifications or experience are required for this position?

Candidates should have a proven leadership track record, be digitally confident, be comfortable in difficult conversations, skilled at multitasking, and demonstrate flexibility and resourcefulness in leading teams through change.

Does M&S have any inclusion initiatives?

Yes, M&S is committed to building diverse and representative teams and strives to be an inclusive organization where everyone can bring their whole selves to work.

What support is available for employees regarding personal wellbeing?

M&S offers a range of wellbeing support, including access to a 24/7 Virtual GP and PAM Assist for employees and their families.

Is there an opportunity for career progression within this role?

Yes, this role provides a strong grounding across various departments and supports career progression in the future.

How does M&S approach training for new Team Managers?

M&S provides a dedicated welcome to new team members with a tailored induction and a wide range of training programs to develop their skills.

Are there any opportunities for staff to engage in charitable activities?

Yes, M&S offers a charity volunteer day for employees to support a cause they are passionate about.

How does M&S ensure a supportive recruitment process?

M&S encourages candidates to inform them of any support or reasonable adjustments needed during the recruitment process to help them be at their best.

Forward thinking, future-focused and digital-first retail

Retail & Consumer Goods
Industry
10,001+
Employees
1884
Founded Year

Mission & Purpose

We hold ourselves to a very high standard here at M&S. That much has never changed. Our attention to detail, forward thinking and passion for improvement has led to the creation of some of the nation’s most loved products. But a rapidly changing world demands that we change along with it. M&S has been at the forefront of social change for the past 134 years, and we’re determined to keep it that way. Setting bolder goals and giving our people the space and resources to achieve them. Today, we are a unique retailer delivering top quality food, clothing, home products and financial services. We employ over 80,000 colleagues who serve over 32 million customers. But what about tomorrow? We’ve put customer-focused digital innovation at the heart of our business, partnering with world-class technology firms to help shape the retail experience of the future. From digital transformation to empowering people to make a positive impact on wellbeing, communities and the planet, there’s never been a more exciting time to join us. Because if you become part of our journey today, you’ll be shaping the very future of our business.

Benefits

  • Colleague Discount

    Receive 20% discounts in-store for you and members of your household

  • Bonus

    We have discretionary bonus schemes depending on your role and our business performance

  • Pay

    Our salaries are competitive and reviewed every year

  • Life Assurance

    Life cover of twice your salary up to age 70 which is double when you join your M&S pension savings plan