FAQs
What are the main responsibilities of a Team Manager at M&S?
The main responsibilities include driving a selling culture, raising team performance and capability, utilizing data for operational decisions, implementing a continuous improvement mentality, and energizing the team to deliver excellent customer service in a fast-paced environment.
Is flexibility in working hours available for this role?
Yes, we offer a flexible/hybrid approach and are open to discussing part-time or job share opportunities.
What type of benefits does M&S provide to its employees?
M&S provides a variety of benefits, including a 20% colleague discount, competitive holiday entitlement, discretionary bonus schemes, a generous pension scheme, tailored training programs, wellbeing support, and a charity volunteer day.
What qualifications or experience are required for this position?
Candidates should have a proven leadership track record, be digitally confident, be comfortable in difficult conversations, skilled at multitasking, and demonstrate flexibility and resourcefulness in leading teams through change.
Does M&S have any inclusion initiatives?
Yes, M&S is committed to building diverse and representative teams and strives to be an inclusive organization where everyone can bring their whole selves to work.
What support is available for employees regarding personal wellbeing?
M&S offers a range of wellbeing support, including access to a 24/7 Virtual GP and PAM Assist for employees and their families.
Is there an opportunity for career progression within this role?
Yes, this role provides a strong grounding across various departments and supports career progression in the future.
How does M&S approach training for new Team Managers?
M&S provides a dedicated welcome to new team members with a tailored induction and a wide range of training programs to develop their skills.
Are there any opportunities for staff to engage in charitable activities?
Yes, M&S offers a charity volunteer day for employees to support a cause they are passionate about.
How does M&S ensure a supportive recruitment process?
M&S encourages candidates to inform them of any support or reasonable adjustments needed during the recruitment process to help them be at their best.