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Team Manager

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Marks and Spencer

Jul 11

Applications are closed

  • Job
    Full-time
    Senior Level
  • Hospitality & Retail
  • Reading

Requirements

  • Your skills and experience will include
  • A proven leadership track record and the ability to lead effectively through ambiguity.
  • Being digitally confident. Having an understanding of systems and have the ability to exploit them.
  • Comfortable having difficult conversations and able to get effective resolutions with both colleagues and line managers.
  • Ability to juggle a number of priorities whilst still maintaining an excellent standard and working with pace.
  • Demonstrate flexibility and resourcefulness to change and the ability to lead teams through change with a growth mentality.

Responsibilities

  • Your key accountabilities will include
  • Driving a selling culture within your team
  • Consistently raising performance and capability of the team to support developing internal talent
  • Utilising and exploit data to support with operational decisions
  • Implementing a continuous improvement mentality within the team and work in partnership with the wider team.
  • Energising your team to deliver first class customer service within a fast-paced environment

FAQs

What are the key benefits of working as a Team Manager at M&S?

As a Team Manager at M&S, you will enjoy several benefits including a 20% colleague discount, a comprehensive induction and training programs, an attractive annual bonus, 29 days of holiday including bank holidays, discounts on gym memberships, a volunteer day for charity work, a generous pension scheme, life assurance, and access to wellbeing support services.

What are the main responsibilities of a Team Manager?

The main responsibilities include driving a selling culture within your team, enhancing team performance and capability for internal talent development, utilizing data for operational decisions, implementing a continuous improvement mindset, and energizing the team to deliver exceptional customer service in a fast-paced environment.

What qualifications or experience are necessary to be a successful Team Manager?

A successful Team Manager should have a proven leadership track record, the ability to lead through ambiguity, digital confidence, comfort in having difficult conversations, and the ability to manage multiple priorities while maintaining high standards. Additionally, flexibility and resourcefulness to manage change effectively are crucial.

Is there support for professional development in this role?

Yes, M&S offers a tailored induction program and a wide range of training schemes designed to promote your learning and development, along with options for career progression within the company.

How does M&S support the wellbeing of its employees?

M&S provides extensive wellbeing support, including access to a 24/7 Virtual GP and PAM Assist for you and your family. Additionally, other wellbeing schemes are available to enhance your overall health and happiness.

What kind of culture can I expect in the Team Manager role at M&S?

You can expect an inclusive, dynamic, and evolving culture built on core values. The company emphasizes teamwork, customer service excellence, and a continuous improvement mentality among its staff.

How does M&S promote a selling culture within teams?

M&S encourages a selling culture by requiring Team Managers to drive sales initiatives, utilize data to inform decisions, and foster an environment that supports team performance and capability enhancement.

Can I take time off to volunteer for charities while working at M&S?

Yes, M&S offers a Charity Volunteer Day, allowing you to take a paid day off to support a charity of your choice.

Marks and Spencer

Forward thinking, future-focused and digital-first retail

Retail & Consumer Goods
Industry
10,001+
Employees
1884
Founded Year

Mission & Purpose

We hold ourselves to a very high standard here at M&S. That much has never changed. Our attention to detail, forward thinking and passion for improvement has led to the creation of some of the nation’s most loved products. But a rapidly changing world demands that we change along with it. M&S has been at the forefront of social change for the past 134 years, and we’re determined to keep it that way. Setting bolder goals and giving our people the space and resources to achieve them. Today, we are a unique retailer delivering top quality food, clothing, home products and financial services. We employ over 80,000 colleagues who serve over 32 million customers. But what about tomorrow? We’ve put customer-focused digital innovation at the heart of our business, partnering with world-class technology firms to help shape the retail experience of the future. From digital transformation to empowering people to make a positive impact on wellbeing, communities and the planet, there’s never been a more exciting time to join us. Because if you become part of our journey today, you’ll be shaping the very future of our business.

Benefits

  • Colleague Discount

    Receive 20% discounts in-store for you and members of your household

  • Bonus

    We have discretionary bonus schemes depending on your role and our business performance

  • Pay

    Our salaries are competitive and reviewed every year

  • Life Assurance

    Life cover of twice your salary up to age 70 which is double when you join your M&S pension savings plan