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Team Manager

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  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    People, HR & Administration
  • Plymouth

Requirements

  • A proven leadership track record and the ability to lead effectively through ambiguity.
  • Being digitally confident. Having an understanding of systems and have the ability to exploit them.
  • Comfortable having difficult conversations and able to get effective resolutions with both colleagues and line managers.
  • Ability to juggle a number of priorities whilst still maintaining an excellent standard and working with pace.
  • Demonstrate flexibility and resourcefulness to change and the ability to lead teams through change with a growth mentality.

Responsibilities

  • Driving a selling culture within your team
  • Consistently raising performance and capability of the team to support developing internal talent
  • Utilising and exploit data to support with operational decisions
  • Implementing a continuous improvement mentality within the team and work in partnership with the wider team
  • Energising your team to deliver first class customer service within a fast-paced environment

FAQs

What is the role of a Team Manager at M&S?

The Team Manager is responsible for leading a significant portion of the colleague population, driving sales, enhancing service standards, and helping team members achieve their best.

Is flexibility required for the Team Manager role?

Yes, flexibility is required as the role involves working across various departments to provide a strong grounding in all elements of the business.

What benefits do M&S provide to Team Managers?

Team Managers receive numerous benefits including a 20% colleague discount, competitive holiday entitlement, discretionary bonuses, a pension scheme, tailored training, wellbeing support, and parental policies.

What are the key accountabilities of a Team Manager?

Key accountabilities include driving a selling culture, raising team performance, utilizing data for operational decisions, implementing continuous improvement, and delivering excellent customer service.

What skills are necessary for the Team Manager position?

Necessary skills include proven leadership ability, digital confidence, capability in handling difficult conversations, prioritization skills, and adaptability to change.

How does M&S approach diversity and inclusion?

M&S is committed to building diverse teams and strives to create an inclusive environment where everyone can bring their whole selves to work and be their best.

Are there opportunities for career progression in this role?

Yes, the role provides a strong grounding across all elements of the business, which supports career progression in the future.

Is there support available for colleagues during the recruitment process?

Yes, M&S encourages candidates to request any support or reasonable adjustments needed during the recruitment process to ensure they can perform at their best.

Forward thinking, future-focused and digital-first retail

Retail & Consumer Goods
Industry
10,001+
Employees
1884
Founded Year

Mission & Purpose

We hold ourselves to a very high standard here at M&S. That much has never changed. Our attention to detail, forward thinking and passion for improvement has led to the creation of some of the nation’s most loved products. But a rapidly changing world demands that we change along with it. M&S has been at the forefront of social change for the past 134 years, and we’re determined to keep it that way. Setting bolder goals and giving our people the space and resources to achieve them. Today, we are a unique retailer delivering top quality food, clothing, home products and financial services. We employ over 80,000 colleagues who serve over 32 million customers. But what about tomorrow? We’ve put customer-focused digital innovation at the heart of our business, partnering with world-class technology firms to help shape the retail experience of the future. From digital transformation to empowering people to make a positive impact on wellbeing, communities and the planet, there’s never been a more exciting time to join us. Because if you become part of our journey today, you’ll be shaping the very future of our business.

Benefits

  • Colleague Discount

    Receive 20% discounts in-store for you and members of your household

  • Bonus

    We have discretionary bonus schemes depending on your role and our business performance

  • Pay

    Our salaries are competitive and reviewed every year

  • Life Assurance

    Life cover of twice your salary up to age 70 which is double when you join your M&S pension savings plan

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