FAQs
What is the role of a Team Manager at M&S?
The Team Manager is responsible for leading a significant portion of the colleague population, driving sales, enhancing service standards, and helping team members achieve their best.
Is flexibility required for the Team Manager role?
Yes, flexibility is required as the role involves working across various departments to provide a strong grounding in all elements of the business.
What benefits do M&S provide to Team Managers?
Team Managers receive numerous benefits including a 20% colleague discount, competitive holiday entitlement, discretionary bonuses, a pension scheme, tailored training, wellbeing support, and parental policies.
What are the key accountabilities of a Team Manager?
Key accountabilities include driving a selling culture, raising team performance, utilizing data for operational decisions, implementing continuous improvement, and delivering excellent customer service.
What skills are necessary for the Team Manager position?
Necessary skills include proven leadership ability, digital confidence, capability in handling difficult conversations, prioritization skills, and adaptability to change.
How does M&S approach diversity and inclusion?
M&S is committed to building diverse teams and strives to create an inclusive environment where everyone can bring their whole selves to work and be their best.
Are there opportunities for career progression in this role?
Yes, the role provides a strong grounding across all elements of the business, which supports career progression in the future.
Is there support available for colleagues during the recruitment process?
Yes, M&S encourages candidates to request any support or reasonable adjustments needed during the recruitment process to ensure they can perform at their best.