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Team Secretary

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South Tyneside and Sunderland NHS Foundation Trust

1mo ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Government & Politics
    Healthcare
  • Sunderland

AI generated summary

  • You must provide secretarial support, transcribe medical correspondence, book appointments, manage patient pathways, handle queries, and maintain databases as needed.
  • You will transcribe medical letters, book appointments, negotiate investigations, liaise with staff, handle patient queries, and maintain databases efficiently and accurately.

Requirements

  • PLEASE SEE ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE. To deliver secretarial support, as part of a team of Vascular team, including taking responsibility for: Transcribe confidential medical correspondence and clinic letters from audio dictation and provide to the patient. Booking appointments where appropriate < 6 weeks. Negotiating diagnostic investigations and tests and communicating to patient. Negotiating admission or TCI date/time and communicating to patient. Booking of theatre lists and pre-assessment appointments. Validating the patients pathway in real time. Completing all tasks (Cashing up) clinics in real time including booking out and outcomes. To liaise with the Personal Medical Secretary and/or patient pathway Co-ordinators regarding the patients pathway and appointments and any instructions/outcomes from the clinic. Dealing with patient queries and communicating with outside agencies such as GPs, schools, health visitors, coroner, social services, other hospitals etc. Maintain databases as and when requested.

Responsibilities

  • Transcribe confidential medical correspondence and clinic letters from audio dictation and provide to the patient. Booking appointments where appropriate < 6 weeks. Negotiating diagnostic investigations and tests and communicating to patient. Negotiating admission or TCI date/time and communicating to patient. Booking of theatre lists and pre-assessment appointments. Validating the patients pathway in real time. Completing all tasks (Cashing up) clinics in real time including booking out and outcomes. To liaise with the Personal Medical Secretary and/or patient pathway Co-ordinators regarding the patients pathway and appointments and any instructions/outcomes from the clinic. Dealing with patient queries and communicating with outside agencies such as GPs, schools, health visitors, coroner, social services, other hospitals etc. Maintain databases as and when requested.

FAQs

What are the main responsibilities of the Team Secretary role?

The main responsibilities include transcribing confidential medical correspondence and clinic letters, booking appointments, negotiating diagnostic investigations and admission dates, managing theatre lists, validating patient pathways in real time, handling patient queries, and maintaining databases.

Is experience in medical administration required for this position?

While specific requirements may vary, experience in medical administration or a related field would be beneficial for this role.

How does the Team Secretary communicate with patients about their appointments?

The Team Secretary communicates with patients by providing timely information regarding appointments, diagnostic tests, admission dates, and other relevant instructions from the clinic.

Will I need to interact with external agencies in this role?

Yes, the role requires communication with outside agencies such as GPs, schools, health visitors, coroners, social services, and other hospitals.

What systems or tools will I need to use for maintaining patient records and databases?

The specific tools and systems may vary, but proficiency in electronic medical record systems and database management will be required as part of the role.

How will I be expected to manage and validate patient pathways?

You will be expected to validate patient pathways in real time, ensuring all tasks are completed, including booking appointments and tracking outcomes during clinics.

What kind of training will be provided for this position?

Training will likely be provided on specific systems used in the organization, as well as on protocols for handling confidential medical information.

Is there a specific time frame for booking appointments?

Yes, you will be responsible for booking appointments where appropriate within a timeframe of less than 6 weeks.

Can I expect to work closely with other team members in this role?

Yes, the role involves collaborating with the Personal Medical Secretary and patient pathway coordinators, so teamwork is a key component.

What documents will I need to transcribe as a Team Secretary?

You will need to transcribe confidential medical correspondence, clinic letters, and any other relevant medical documents from audio dictation.

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South Tyneside and Sunderland NHS Foundation Trust

We are one of the largest Foundation Trusts in the North East of England, providing acute hospital and community care.

Science & Healthcare
Industry
5001-10,000
Employees
2019
Founded Year

Mission & Purpose

South Tyneside and Sunderland NHS Foundation Trust provides a comprehensive range of healthcare services, including emergency care, planned surgery, and outpatient services. Their mission is to deliver high-quality, compassionate care that meets the needs of the communities they serve. They focus on improving patient outcomes through innovation, collaboration, and continuous development of services. By engaging with patients and local stakeholders, they strive to create a supportive environment that ensures accessible, effective, and personalized care for all individuals in their catchment area.