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Team Support Manager

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Marks and Spencer

5d ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Hospitality & Retail
  • Kingston upon Hull

AI generated summary

  • You must have proven leadership skills, digital confidence, ability to resolve conflicts, manage multiple priorities, and lead teams through change with flexibility and a growth mindset.
  • You will drive sales culture, enhance team performance, utilize data for decisions, foster continuous improvement, and inspire exceptional customer service in a dynamic setting.

Requirements

  • A proven leadership track record and the ability to lead effectively through ambiguity.
  • Being digitally confident. Having an understanding of systems and have the ability to exploit them.
  • Comfortable having difficult conversations and able to get effective resolutions with both colleagues and line managers.
  • Ability to juggle a number of priorities whilst still maintaining an excellent standard and working with pace.
  • Demonstrate flexibility and resourcefulness to change and the ability to lead teams through change with a growth mentality.

Responsibilities

  • Driving a selling culture within your team
  • Consistently raising performance and capability of the team to support developing internal talent
  • Utilising and exploit data to support with operational decisions
  • Implementing a continuous improvement mentality within the team and work in partnership with the wider team
  • Energising your team to deliver first class customer service within a fast-paced environment

FAQs

What is the work pattern for the Team Support Manager position?

The work pattern is a combination of 37.5 hours per week, with every other weekend off, and shifts from 08:00-16:00, 09:00-17:00, or 10:00-18:00.

What are the key responsibilities of the Team Support Manager?

Key responsibilities include driving a selling culture within the team, raising performance and capability, utilizing data for operational decisions, and energizing the team to deliver excellent customer service.

What benefits do M&S employees receive?

Employees receive a 20% discount, competitive holiday entitlement, discretionary bonus schemes, access to a pension scheme and life assurance, extensive training programs, wellbeing support, and a charity volunteer day.

Is there flexibility in this role regarding hours and shifts?

Yes, the role offers a flexible/hybrid approach, allowing for part-time or job share opportunities.

What skills are required for the Team Support Manager position?

Skills required include proven leadership experience, digital confidence, the ability to handle difficult conversations, and the capability to manage multiple priorities effectively.

What is M&S's stance on diversity and inclusion?

M&S is committed to building diverse and representative teams, ensuring that everyone can bring their whole selves to work and work together inclusively.

Are there opportunities for career progression within this role?

Yes, the role provides a strong grounding across various departments, supporting career progression in the future.

Does M&S provide any support for employee wellbeing?

Yes, M&S offers various wellbeing support options, including access to a 24/7 Virtual GP and additional resources to support employees and their families.

How does the role contribute to customer service?

The Team Support Manager energizes the team to deliver first-class customer service within a fast-paced environment, emphasizing a strong selling culture.

Can I request support or adjustments during the recruitment process?

Yes, candidates are encouraged to request any support or reasonable adjustments needed during the recruitment process for a better experience.

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Marks and Spencer

Forward thinking, future-focused and digital-first retail

Retail & Consumer Goods
Industry
10,001+
Employees
1884
Founded Year

Mission & Purpose

We hold ourselves to a very high standard here at M&S. That much has never changed. Our attention to detail, forward thinking and passion for improvement has led to the creation of some of the nation’s most loved products. But a rapidly changing world demands that we change along with it. M&S has been at the forefront of social change for the past 134 years, and we’re determined to keep it that way. Setting bolder goals and giving our people the space and resources to achieve them. Today, we are a unique retailer delivering top quality food, clothing, home products and financial services. We employ over 80,000 colleagues who serve over 32 million customers. But what about tomorrow? We’ve put customer-focused digital innovation at the heart of our business, partnering with world-class technology firms to help shape the retail experience of the future. From digital transformation to empowering people to make a positive impact on wellbeing, communities and the planet, there’s never been a more exciting time to join us. Because if you become part of our journey today, you’ll be shaping the very future of our business.

Benefits

  • Colleague Discount

    Receive 20% discounts in-store for you and members of your household

  • Bonus

    We have discretionary bonus schemes depending on your role and our business performance

  • Pay

    Our salaries are competitive and reviewed every year

  • Life Assurance

    Life cover of twice your salary up to age 70 which is double when you join your M&S pension savings plan