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Tech Svc Desk

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Unisys

8d ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
    IT & Cybersecurity
  • Canberra
  • Quick Apply

AI generated summary

  • You should have a preferred baseline security clearance, be an Australian citizen, possess customer service experience, and hold relevant IT education or experience.
  • You will provide 1st Level IT Support, resolve customer issues, document incidents, manage workloads, assign requests, and maintain data accuracy while working in a flexible 24/7 environment.

Requirements

  • Baseline Security Clearance is preferred.
  • Must be an Australian Citizen.
  • Applicants with customer service experience preferred.
  • Education, training, and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology is desirable.

Responsibilities

  • Provide 1st Level IT Support.
  • Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service.
  • Accurately document calls and incidents.
  • Manage time and workload to meet predetermined service levels.
  • Maintain data accuracy in our contact management system.
  • Assign incidents and requests to the correct support group.
  • Act as a single point of contact on incidents and problems logged.
  • Perform appropriate diagnostics to initiate problem management workflow process.
  • Provide clients with a reference number for their incident/request.
  • Understand various media sources that interface with the Service Desk.
  • Support multiple clients through customer service professionalism and insight.
  • Flexible to work in 24/7 environment and requires being able to work on a rotating shift roster including nights and weekends.
  • Ability to comprehend and uphold Unisys Policies and Procedures (including time reporting, attendance, etc).

FAQs

What type of support will I be providing in this role?

You will be providing 1st Level IT Support, responding to and resolving customer requests related to software, hardware, and network operations difficulties.

Is there a requirement for security clearance?

Yes, a Baseline Security Clearance is preferred for this role.

What qualifications do I need to apply for this position?

You should have customer service experience, along with education, training, or relevant experience equivalent to the completion of a relevant certificate course in Information Technology.

Are there opportunities for career progression?

Yes, Unisys offers opportunities for career progression that can help kick-start your career in Information Technology.

Will I be working in a team environment?

Yes, you will be working in a collaborative work environment as part of a new team.

Are the work hours flexible?

The role requires flexibility to work in a 24/7 environment, including being able to work on a rotating shift roster that may include nights and weekends.

Do I need to be an Australian citizen to apply?

Yes, you must be an Australian citizen to apply for this position.

What type of customer service is expected in this role?

You are expected to provide fast, efficient, and friendly customer service while supporting multiple clients.

How will incidents and calls be documented?

You will be required to accurately document calls and incidents in our contact management system and provide clients with a reference number for their incident/request.

How should I communicate my interest in this job if I need assistance?

If you require assistance in expressing your interest in the job, you can contact Unisys' Global Recruiting organization at GlobalRecruiting@unisys.com or call Toll Free: 888-560-1782 (Prompt 4).

We relentlessly reimagine the status quo to propel people and organizations forward.

Consulting
Industry
10,001+
Employees
1986
Founded Year

Mission & Purpose

We are a global technology solutions company that powers breakthroughs for the world’s leading organizations. These solutions — digital workplace, cloud, applications & infrastructure, enterprise computing and business process solutions — help people overcome obstacles and not only reach their greatest potential but go beyond it.