FAQs
What type of support will I be providing in this role?
You will be providing 1st Level IT Support, responding to and resolving customer requests related to software, hardware, and network operations difficulties.
Is there a requirement for security clearance?
Yes, a Baseline Security Clearance is preferred for this role.
What qualifications do I need to apply for this position?
You should have customer service experience, along with education, training, or relevant experience equivalent to the completion of a relevant certificate course in Information Technology.
Are there opportunities for career progression?
Yes, Unisys offers opportunities for career progression that can help kick-start your career in Information Technology.
Will I be working in a team environment?
Yes, you will be working in a collaborative work environment as part of a new team.
Are the work hours flexible?
The role requires flexibility to work in a 24/7 environment, including being able to work on a rotating shift roster that may include nights and weekends.
Do I need to be an Australian citizen to apply?
Yes, you must be an Australian citizen to apply for this position.
What type of customer service is expected in this role?
You are expected to provide fast, efficient, and friendly customer service while supporting multiple clients.
How will incidents and calls be documented?
You will be required to accurately document calls and incidents in our contact management system and provide clients with a reference number for their incident/request.
How should I communicate my interest in this job if I need assistance?
If you require assistance in expressing your interest in the job, you can contact Unisys' Global Recruiting organization at GlobalRecruiting@unisys.com or call Toll Free: 888-560-1782 (Prompt 4).