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Technical Account Manager (12 month FTC)

  • Job
    Mid-level (3-4 years)
  • Business, Operations & Strategy
  • London

AI generated summary

  • You need a degree in related field, UK travel experience, industry reservation systems knowledge, project management skills, communication, organization, analytical thinking, negotiation abilities, software proficiency, and brand/product knowledge.
  • You will guide animators in maintaining the director's vision, oversee animation quality, coordinate project schedules and crewing, ensure story continuity, review animated elements, collaborate with technical teams, lead departmental meetings, support professional development, and help build a strong animation team.


  • Degree level education or equivalent experience in a related field with a background in business analysis and technical/systems support within travel industry, preferable
  • UK travel confirmed experience, preferred, with in-depth knowledge of travel industry reservation systems
  • Account management experience, including management of 2nd and 3rd party suppliers
  • Project management experience and experience in running technology teams
  • Shown experience within a commercial or product management role in an online travel or online retail environment
  • Experience operating within a similar role within a large, matrix organisation, preferable
  • Experience with issue-tracking tools (e.g. JIRA), preferred
  • Skills Required:
  • Technical understanding of travel reservations systems as well as project management systems i.e. JIRA
  • Strong communication at all levels both verbal and written
  • Exceptional organisation and time management with strong attention to detail
  • Analytical and strategic, with strong ability to problem-solve
  • Excellent partner and relationship leadership skills, including important negotiation and influencing skills
  • Ability to follow through accurately from development to implementation
  • Proficient with PowerPoint, Excel, Word and Outlook
  • Brand knowledge of Disney and product knowledge of DDI brands, beneficial
  • Cultural sensitivity


  • Maintain and represent the Director's vision throughout the animation process, while presenting and guiding the animators' artistic interpretation.
  • Function as the Director's "right hand" in animation, upholding animation quality throughout the film.
  • Work with the show’s production team to accurately bid, schedule and crew work for the project.
  • Hold a long-term view over the animation process, providing perspective and ensuring story continuity.
  • Conduct reviews as final quality control on all animated elements prior to Client review.
  • Good technical understanding of those areas of CG relating to character build and movement – modeling, rigging, creature TD and FX.
  • Work with the CG Supervisor, Rigging and creature dev teams as to the technical setup of characters to be animated.
  • Act as the animation department's representative in meetings with other team leads, ensuring seamless communication.
  • Proactively provide leadership and foster communication within the animation department, working with management and other teams to meet show and department needs.
  • Collaborate with other departments to ensure the animation pipeline is efficient and meets production requirements.
  • Work closely with the animation talent team to ensure the professional development of all animators. Conducting performance reviews, identifying training and mentoring needs.
  • Work closely with the feature animation recruitment team and other animation supervisors to help build a strong animation team for London Studio and crew all projects effectively.


What are the main responsibilities of a Technical Account Manager in this role?

The main responsibilities include leading the Walt Disney Technology team, running projects throughout lifecycle, providing direction to internal teams and external partners, gathering requirements, driving from discovery to solution delivery, ensuring effective delivery of product and pricing, managing systems stability and maintenance, and acting as technology account manager for API integrations.

Who will the Technical Account Manager be working closely with in this role?

The Technical Account Manager will be working closely with the UK office team, Disney central call centre team in Florida, technology partners, system suppliers, second-party Disney and third-party transport supplier API integrations, and UK Disney parks team members.

What type of projects will the Technical Account Manager be involved in?

The Technical Account Manager will be involved in projects related to systems and services between the UK office, Disney central call centre in Florida, technology partners, system suppliers, and API integrations for second-party Disney and third-party transport suppliers.

What skills are required for someone to be successful in this role?

The key skills required for this role include project management, technical expertise, communication skills, stakeholder management, problem-solving abilities, leadership capabilities, and the ability to work collaboratively with internal teams and external partners.

Entertainment & Media

Mission & Purpose

From classic animated features and exhilarating theme park attractions to cutting edge sports coverage, and the hottest shows on television, The Walt Disney Company has been making magic since 1923, creating unforgettable stories that connect with audiences around the world. And we’re just getting started! The key to our success…. The Cast, Crew, Imagineers and Employees who honor Disney’s rich legacy by stretching the bounds of imagination to create the never-before-seen, bringing unparalleled entertainment experiences to people of all ages. Begin a career that delivers unparalleled creative content and experiences to audiences around the world and just imagine the stories you could be part of… What is #LifeAtDisney like? It’s a series of magical moments with cast members and employees developing and telling our stories in the most innovative ways. Whether it’s a day spent as a Disney VoluntEAR, or celebrating the release of a new interactive experience, retail product or movie, our days are filled with the knowledge that we are creating entertainment experiences the whole family can enjoy. Follow @DisneyCareers on Facebook, Twitter and Instagram for a peek behind-the-curtain, and discover how you could connect to a world of stories with Disney!