Technical Account Manager

Requirements

Minimum Qualifications:
Prior experience in a client-facing role as a TAM, technical consultant, solutions architect, product manager or similar
Proven track record of driving customer outcomes through insights and data
Demonstrated ability to embrace a strategic mindset of continuous improvement in customer experience and actively contribute to processes that help scale the offering
Ability to lead complex integration discussions in a highly consultative and proactive manner
Experience with enterprise cloud software and concepts (e.g., Single Sign On), integration with cloud service providers (e.g., AWS), and APIs
Working knowledge of event-driven and messaging service architectures, webhooks and API call backs
Working knowledge of digital campaigns, external communications, customer experience, CX measurement metrics
Preferred Qualifications:
Bachelor’s degree in Computer Science a related technical field, or equivalent practical experience strongly preferred
Experience in advertising solutions and deep understanding of Ad Tech strongly preferred
Understanding of IT operations, launch and capacity planning, and product release management
Knowledge of Hindi

Responsibilities

Actively manage escalations by ensuring proper prioritization, cross-functional collaboration, and quality resolution is achieved on behalf of the customer.
Work collaboratively with the customer, Go-To-Market, and Product teams to understand the client’s solution and infrastructure.
Understand operational problems that block product adoption, and help drive resolutions within Meta and our customers’ business.
Provide visibility to internal leadership on customer health metrics within their assigned book of business.
Work in tandem with product, sales, partnership, and engineering teams to proactively identify and address gaps in the customer or product experience.
Consult with a range of partners from developers, support teams through to C-suite executives.
Develop understanding of the client's configuration, and ensure optimum usage is achieved during crucial customer moments like campaigns.
Offer recommendations derived from usage patterns, while adhering to the client's infrastructure and established performance limitations.
Engage actively with customers through product councils and customer forums.
Leverage Meta tools, knowledge of products, and influence to ensure customers' needs are addressed.
Travel: Ability to travel up to 20% internationally as needed.

FAQs

What is the primary mission of the Business Support Engineering team at Meta?

The primary mission of the Business Support Engineering team is to deliver value for customers by providing strategic, personalized, and proactive technical support across Meta product priorities, helping businesses thrive on Meta's platforms.

What is the role of a Technical Account Manager (TAM) at Meta?

A Technical Account Manager (TAM) at Meta represents customer health and proactively guides customers to operate effectively and efficiently while engaging with diverse stakeholder groups, including executives and technical teams.

What types of stakeholders will a TAM regularly engage with?

A TAM will regularly engage with diverse stakeholder groups, including executives, operations teams, developers, and sales and partnership teams.

What travel requirements are associated with the Technical Account Manager position?

The Technical Account Manager position may require the ability to travel up to 20% internationally as needed.

What are the minimum qualifications required for the Technical Account Manager role?

Minimum qualifications include prior experience in a client-facing role, a proven track record of driving customer outcomes, and the ability to lead complex integration discussions, among other technical and experiential requirements.

Is a bachelor’s degree required for this position?

A bachelor’s degree in Computer Science or a related technical field is strongly preferred but not explicitly required.

What kind of technical expertise is beneficial for a TAM at Meta?

Beneficial technical expertise includes experience with enterprise cloud software, knowledge of APIs, event-driven architectures, and familiarity with digital campaigns and customer experience metrics.

Is knowledge of any specific languages preferred for this position?

Yes, knowledge of Hindi is preferred for the Technical Account Manager role.

How does a TAM measure their success at Meta?

A TAM measures their success by the value they help create for customers in becoming success stories while effectively managing customer relationships and operational challenges.

What benefits does Meta offer in addition to base compensation?

In addition to base compensation, Meta offers benefits, although specific details about those benefits are not included in the job posting.