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Technical Account Manager - RHEL Platform (Dubai Office, UAE)

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Red Hat

Nov 13

  • Job
    Full-time
    Senior Level
  • Software Engineering
    IT & Cybersecurity
  • Dubai
  • Quick Apply

AI generated summary

  • You need 5 years in tech support/development, strong communication skills, Linux admin experience, RHCE certification, and familiarity with enterprise architecture and virtualization.
  • You will develop customer relationships, troubleshoot issues, provide product guidance, conduct reviews, maintain documentation, and collaborate with teams while advocating for clients' needs.

Requirements

  • 5 years experience in a support, development, engineering, or quality assurance organization
  • Ability to manage and grow existing enterprise customer relationships by delivering proactive, relationship-based support
  • Outstanding verbal and written communication skills; ability to convey complex information to customers clearly and concisely
  • Competent comprehension of enterprise architecture and strategic business drivers
  • Ability to manage multiple issues and projects with an eye for detail
  • Direct experience with a variety of hardware vendors
  • Experience in system management, cloud or server virtualization
  • Bachelor's degree in a technology-related discipline, preferably computer science or engineering
  • Red Hat Certified Engineer (RHCE)
  • Prior experience in a technical leadership or mentorship role
  • Experience with training and presentation delivery
  • 5 years of Linux or UNIX system administration experience
  • Technical knowledge of the Linux kernel and Linux file system

Responsibilities

  • Develop relationships with key business and IT stakeholders and become an expert on a customer’s implementation by understanding their top business goals and priorities.
  • Perform technical reviews and share knowledge to proactively identify and prevent issues
  • Forewarn customers of technology changes or potential disruptions to their service and advice on mitigation strategies.
  • Provide advice and guidance to customers about their current and future Red Hat products;
  • Troubleshoot technical issues and drive issue escalation with Red Hat and customer teams
  • Complete analysis and present periodic reviews of operational performance to customer leadership
  • Manage customer use cases and maintain clear and concise case documentation
  • Create customer engagement plans and keep the documentation on the customer's environment updated
  • Manage and grow customer relationships by delivering attentive, relationship-based support
  • Build a sense of trust with customers and serve as their advocate within Red Hat
  • Contribute internally to the Red Hat team, share knowledge and best practices with team members, contribute to internal projects and initiatives, and serve as a Subject Matter Expert (SME) and mentor for specific technical or process areas
  • Partner closely with Red Hat Engineering, Product Management, and Technical Support teams to debug, test, and resolve issues
  • Travel, as necessary, to visit customers and attend events within the region
  • Sunday - Thursday work might be required.

FAQs

What is the role of a Technical Account Manager at Red Hat?

The Technical Account Manager (TAM) at Red Hat provides hands-on technical and architectural guidance for the Red Hat Infrastructure portfolio to key customers, helping ensure their technical environments run efficiently and promoting long-lasting customer loyalty.

Where is this position located?

This position is based in Dubai, UAE, focusing on customers in the GCC region.

What are the primary responsibilities of a TAM?

Key responsibilities include developing customer relationships, performing technical reviews, troubleshooting issues, managing customer use cases, creating engagement plans, and collaborating with various internal teams to resolve issues.

What qualifications are required for this role?

Candidates should have at least 5 years of experience in support, development, engineering, or quality assurance, along with excellent communication skills and the ability to manage enterprise customer relationships.

Is prior Red Hat certification required?

While it is not mandatory, having a Red Hat Certified Engineer (RHCE) certification is considered a plus for this position.

What kind of experience is beneficial for this role?

Beneficial experience includes system management, cloud or server virtualization, Linux or UNIX system administration, and technical knowledge of the Linux kernel and file system.

Are there travel requirements for this job?

Yes, travel may be necessary to visit customers and attend events within the region.

What is the working schedule for this position?

The role may require working from Sunday to Thursday.

How does Red Hat support diversity and inclusion?

Red Hat promotes a culture built on open-source principles, aiming to empower individuals from diverse backgrounds to share ideas, challenge the status quo, and drive innovation.

Does Red Hat provide accommodations for individuals with disabilities?

Yes, Red Hat supports individuals with disabilities and provides reasonable accommodations during the job application process.

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Red Hat

The leading provider of enterprise open source solutions.

Technology
Industry
10,001+
Employees
1993
Founded Year

Mission & Purpose

Red Hat is the world’s leading provider of enterprise open source solutions, using a community-powered approach to deliver high-performing Linux, hybrid cloud, edge, and Kubernetes technologies. We hire creative, passionate people who are ready to contribute their ideas, help solve complex problems, and make an impact.