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Technical Account Manager, SAP, Google Cloud Consulting

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Google

29d ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    IT & Cybersecurity
  • Frankfurt

AI generated summary

  • You should have a degree in a technical field, 5 years in a customer-facing role, cloud operational experience, familiarity with SAP, and fluency in English and German for client management.
  • You will lead Google Cloud implementations, drive customer adoption, manage stakeholder relationships, oversee launches and escalations, and develop best practices to accelerate cloud growth.

Requirements

  • Bachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
  • 5 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations or transformation programs.
  • Experience supporting customers in cloud operations (e.g., launch or capacity planning, product release management), technical support, escalation management, or IT consulting.
  • Experience collaborating with channel partners, systems integrators, and third-party developers to deliver high-impact solutions.
  • Experience in application/workload migration to public cloud providers.
  • Familiarity with SAP products like S/4, Hana Cloud, BTP.
  • Understanding of IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks.
  • Excellent communication, presentation, problem-solving, and management skills, with experience translating business requirements into technological solutions.
  • Ability to communicate in English and German fluently to support client relationship management in this region.

Responsibilities

  • Accelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goal and business transformation strategies.
  • Advocate for customer needs in order to overcome adoption blockers and drive new feature development. Lead across multiple work streams and teams to maintain customer momentum.
  • Develop strategic relationships with key stakeholders to understand a customer’s business and develop strategic roadmaps. Lead quarterly business reviews and executive sessions to better understand business and technical needs.
  • Plan for customer events and launches, partnering with Support, Engineering and Site Reliability Engineering (SRE) to ensure customer success during critical moments. Work with customers, support on issues and escalations to resolution.
  • Develop best practices and assets based on learnings from customer engagements to help support initiatives to scale through partners and accelerate cloud adoption.

FAQs

What are the minimum qualifications required for the Technical Account Manager position?

The minimum qualifications include a Bachelor’s degree in Computer Science, Engineering, or a related technical field, along with 5 years of experience in a customer-facing role working with stakeholders on technical implementations or transformation programs.

What languages do I need to communicate fluently for this role?

You need to communicate fluently in both English and German to support client relationship management in the region.

Is experience with SAP products necessary for this job?

Yes, familiarity with SAP products such as S/4, Hana Cloud, and BTP is preferred.

What types of customer interactions will I be involved in as a Technical Account Manager?

You will develop strategic relationships with key stakeholders, lead quarterly business reviews, and work directly with customer teams on technical guidance and support initiatives.

Will I be required to travel for this position?

The job is based in Walldorf and Frankfurt, and you will work directly alongside customer teams in these locations, which may involve some travel.

What cloud technologies will I be expected to have experience with?

You should have experience in cloud operations and be familiar with Google Cloud products like Google Compute Engine, Google Cloud Machine Learning, Google Kubernetes Engine, and BigQuery, among others.

What is the primary goal of the Technical Account Manager in this role?

The primary goal is to accelerate customer adoption of Google Cloud by leading the implementation journey and providing technical guidance to help customers overcome adoption blockers.

Are there opportunities for professional development in this position?

Yes, the role involves developing best practices and assets based on customer engagements, which can lead to professional growth and opportunities to scale initiatives through partners.

How does Google Cloud support customers in their digital transformation journey?

Google Cloud accelerates organizations' ability to digitally transform their business and industry by providing enterprise-grade solutions that leverage advanced technology and tools for sustainable development.

What should I include in my application for this position?

You should include your resume, highlighting your relevant education, experience in customer-facing roles, familiarity with cloud operations, and any specific experience with SAP products or Google Cloud technologies.

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Google

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