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Technical Analyst 1-Support

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Oracle

16d ago

  • Job
    Full-time
    Mid Level
  • Software Engineering
    IT & Cybersecurity
  • Chennai

AI generated summary

  • You need a bachelor's in a related field, 4 years of experience, 0-2 years in app/client support, SQL knowledge, and readiness for shifts and on-call support.
  • You will investigate front-end applications, gather logs, update databases, test workflows, communicate with clients, document activities, and prioritize issues while collaborating across teams.

Requirements

  • Basic Qualifications:
  • A minimum of four years of related work experience and a bachelor's degree, including:
  • An academic qualification in computer engineering, computer science, information systems, software engineering, or a related field.
  • Preferred Qualifications:
  • 0 to 2 years of experience in application support, client/customer support, incident management, problem management, and change management.
  • Knowledge of SQL.
  • Readiness to work during the shift from 5:30 PM to 2:30 AM IST.
  • Outstanding interpersonal abilities and adept at efficient communication with collaborators across various regions of the globe.
  • Prospective employees need to be ready to work different shifts and provide on-call support.
  • We require candidates to be efficient in SQL.

Responsibilities

  • As a Technical Solution Analyst, your role involves conducting investigations on front-end applications. This includes capturing information, applying fix tools, shadowing end users, and testing workflows internally and externally. Backend techniques to be used, including gathering log files, querying tables, updating database fields, and cycling servers. Effective verbal and written communication with clients and internal collaborators. Documentation of notes, activities, resolutions, and knowledge articles throughout the investigation lifecycle. By prioritizing work based on severity. You'll strike a balance between client and business needs. Collaborating among and across teams ensures that issues are addressed by the appropriate individuals.

FAQs

What are the basic qualifications required for the Technical Analyst 1-Support position?

The basic qualifications include a minimum of four years of related work experience and a bachelor's degree in computer engineering, computer science, information systems, software engineering, or a related field.

Is experience in application support necessary for this role?

While 0 to 2 years of experience in application support, client/customer support, incident management, problem management, and change management is preferred, it is not mandatory.

What technical skills are desired for the Technical Analyst position?

Knowledge of SQL is required for this role.

What are the working hours for this position?

The working hours for this position are from 5:30 PM to 2:30 AM IST.

Will I need to work different shifts and provide on-call support?

Yes, prospective employees need to be ready to work different shifts and provide on-call support.

Is teamwork important in this role?

Yes, collaboration among and across teams is critical to ensure that issues are addressed by the appropriate individuals.

What type of documentation is required during the investigation lifecycle?

Employees are expected to document notes, activities, resolutions, and knowledge articles throughout the investigation lifecycle.

Does Oracle promote inclusion and diversity in the workplace?

Yes, Oracle is committed to expanding its inclusive workforce and believes that diverse perspectives and backgrounds lead to true innovation.

What employee benefits does Oracle offer?

Oracle offers a highly competitive suite of employee benefits, including flexible medical, life insurance, and retirement options, designed on the principles of parity and consistency.

How can I get assistance for disabilities during the employment process?

If you require accessibility assistance or accommodation for a disability at any point, you can let Oracle know by calling +1 888 404 2494, option one.

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Oracle

Information Technology & Services

Technology
Industry
10,001+
Employees
1977
Founded Year

Mission & Purpose

We’re a cloud technology company that provides organizations around the world with computing infrastructure and software to help them innovate, unlock efficiencies and become more effective. We also created the world’s first – and only – autonomous database to help organize and secure our customers’ data. Oracle Cloud Infrastructure offers higher performance, security, and cost savings. It is designed so businesses can move workloads easily from on-premises systems to the cloud, and between cloud and on-premises and other clouds. Oracle Cloud applications provide business leaders with modern applications that help them innovate, attain sustainable growth, and become more resilient. The work we do is not only transforming the world of business--it's helping defend governments, and advance scientific and medical research. From nonprofits to companies of all sizes, millions of people use our tools to streamline supply chains, make HR more human, quickly pivot to a new financial plan, and connect data and people around the world. At work, we embrace diversity, encourage personal and professional growth, and celebrate a global team of passionate people developing innovative technologies that help people and companies tackle real-world problems head-on.