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Technical Application Scientist (m/f/d)- Lab Products, German speaking

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  • Job
    Full-time
    Mid Level
  • Customer Relations
    Science
  • Madrid

Requirements

  • Master's degree in a life sciences or similar field or Bachelor's degree with 3+ years of laboratory experience and strong scientific/research background required
  • Prior experience in customer service or a customer facing role is a strong plus
  • Fluency in English and German for both written and verbal communication is a requirement
  • Customer focused approach
  • Proven ability to quickly learn large amounts of new, complex technical information
  • Ability to balance multiple tasks while ensuring timely and accurate completion
  • Problem-solving skills and natural curiosity
  • Proficiency in digital tools including spreadsheets, databases, word processing, and internet applications

Responsibilities

  • Provide technical support for Thermo Fisher Scientific laboratory plastics by addressing customer inquiries via telephone, email or web form
  • Use available resources and collaborate with internal experts to effectively resolve technical issues and challenges
  • Accurately document relevant information from customer interactions in our Customer Relationship Management system, contributing to continuous improvement efforts
  • Make recommendations for improvements to our knowledge databases, websites, and other company-managed technical resources
  • Deliver technical updates to colleagues and actively participate in department meetings
  • Participate in frequent training on products and continuing education on our new applications and technologies
  • Participate in additional special team or individual projects and take on additional tasks as opportunities arise
  • A minimum of travel may be required for the position

FAQs

What is the primary responsibility of a Technical Application Scientist at Thermo Fisher Scientific?

The primary responsibility is to provide technical support for Thermo Fisher Scientific laboratory plastics by addressing customer inquiries via telephone, email, or web form.

Is knowledge of German required for this position?

Yes, fluency in both English and German for written and verbal communication is a requirement.

What type of educational background is necessary for this role?

A Master's degree in life sciences or a similar field is required, or a Bachelor's degree with at least 3 years of laboratory experience and a strong scientific/research background.

Will there be opportunities for professional development in this role?

Yes, Thermo Fisher Scientific is committed to your professional growth, providing outstanding development and career prospects, as well as individual training and education programs.

How often will I need to travel for this position?

A minimum amount of travel may be required for the position.

What is the work environment like at Thermo Fisher Scientific?

The work environment is supportive and inclusive, allowing for collaboration within an international team; employees are encouraged to thrive and have a meaningful impact.

Are there any specific skills that are particularly valuable for this role?

Yes, problem-solving skills, the ability to learn complex technical information quickly, a customer-focused approach, and proficiency in digital tools such as spreadsheets and databases are valued.

What should I include when applying for this position?

Applicants should apply online with their CV and a motivation letter, including possible start date and salary expectations.

Does Thermo Fisher Scientific support diversity and inclusion?

Yes, Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other legally protected status.

The World Leader In Serving Science

Science & Healthcare
Industry
10,001+
Employees

Mission & Purpose

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.

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