Technical Application Scientist (m/f/d) Lab Products- Italian speaking

Thermo Fisher Scientific

Oct 20

Applications are closed

Job
Full-time
Junior, Mid, Senior & Expert Level
Customer Relations
Research & Development
Madrid

Requirements

Minimum Qualifications: B.S., B.A. or M.S. in life sciences or chemistry or a similar field.
2-10 years laboratory experience.
Prior experience in customer service or a customer facing role is a strong plus.
Fluency in English and French or Italian is a requirement. Additional languages are an asset.
Proven ability to quickly learn large amounts of new, complex technical information.
Demonstrated ability to effectively communicate, both orally and in writing, to customers and colleagues.
Ability to balance multiple tasks while ensuring timely and accurate completion.
Problem-solving abilities and a natural curiosity.
Digital literacy, including spreadsheet, database, word processing and Internet applications.
A minimum two-year dedication to Technical Support is required due to the extensive up-front training needed to fully support our expansive product line.

Responsibilities

Provide technical support for Thermo Fisher Scientific laboratory plastics by answering customer technical inquiries. Inquiries may be received via telephone, email or web form
Provide support on technical issues by using all available resources and collaborate with various experts within our organization to tackle issues or problems when warranted.
Accurately record pertinent information from customer contacts in our Customer Relationship Management system and assist in the development of continuous improvement.
Gather commercial and technological trends and convert them into technical tips, create FAQ’s and work on troubleshooting guides.
Recommend changes to our knowledge databases, websites, and other company-managed resources of technical information.
Present technical updates to colleagues and contribute to our department meetings.
Participate in frequent training on products and continuing education on our new applications and technologies.
Participate in additional special team or individual projects.
Perform other related tasks as opportunities arise.
A minimum of travel may be required for the position.

FAQs

What is the job title for this position?

The job title is Technical Application Scientist (m/f/d) Lab Products - Italian speaking.

What qualifications are required for this position?

A minimum of a B.S., B.A. or M.S. in life sciences, chemistry, or a similar field is required.

How many years of laboratory experience are necessary for this role?

A minimum of 2-10 years of laboratory experience is required for this position.

Is prior customer service experience important for this role?

Yes, prior experience in customer service or a customer-facing role is a strong plus.

What languages are required for this position?

Fluency in English and Italian is required; additional languages are an asset.

What kind of work environment does Thermo Fisher Scientific provide?

Thermo Fisher Scientific offers a flexible work environment allowing for a hybrid schedule, combining on-site and remote work options.

What types of tasks will the Technical Application Scientist be responsible for?

Responsibilities include providing technical support, answering customer inquiries, collaborating with experts, recording information in CRM, and participating in training and special projects.

Is travel required for this position?

A minimum of travel may be required for the position.

What skills are important for the Technical Application Scientist?

Important skills include effective communication, problem-solving abilities, digital literacy, and the ability to balance multiple tasks.

What benefits does Thermo Fisher Scientific offer?

Benefits include outstanding development and career prospects, a corporate culture focused on integrity and innovation, and individual training and education programs.

How can candidates apply for this position?

Interested candidates can apply online with their CV and Motivation Letter, including possible start date and salary expectations.

Does Thermo Fisher Scientific have an equal opportunity policy?

Yes, Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate based on legally protected status.

Thermo Fisher Scientific

The World Leader In Serving Science

Science & Healthcare

Industry

10,001+

Employees

Mission & Purpose

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.