FAQs
What is the main focus of the Technical Application Specialist (TAS) role?
The main focus of the TAS role is to provide first and second level remote support for Molecular Diagnostics (MDx) assays, applications, and systems, primarily in the Europe, Middle East, and Africa (EMEA) area.
What types of technical support will I provide as a TAS?
As a TAS, you will provide technical support via chat, email, telephone, and on-site in customer laboratories. You will diagnose issues, investigate error conditions, and provide troubleshooting solutions, both remotely and at customer sites.
What qualifications are required for this position?
A scientific degree or High School Diploma in Molecular Biology, Biochemistry, or a related subject is required. Alternatively, equivalent experience in a laboratory environment focusing on molecular diagnostics systems and assays is acceptable.
What kind of training will I be responsible for in this role?
You will develop training concepts for MDx products, assays, applications, and system operations, and deliver training to both internal and external customers, either on-site or at Abbott facilities.
Is prior experience in the Molecular Diagnostic industry necessary for this role?
While not strictly necessary, prior experience as a Product Specialist, Support Specialist, or in a related function within the Molecular Diagnostic industry is preferred.
What languages are required for the TAS position?
Fluency in English is required, along with fluency in either Italian and a beneficial understanding of either French or Portuguese.
Will I be required to support sales and marketing efforts?
Yes, you will support local Sales and Marketing organizations by providing technical details during sales calls, as well as offering product demonstrations during user group meetings, congresses, and exhibitions.
How do I ensure compliance with quality and regulatory systems?
You will ensure compliance by accurately capturing and documenting complaints and inquiries in MDx’s Call Management Systems and adhering to the timelines and closure goals defined by Quality Assurance and Service/Support Management.
How does this role contribute to customer satisfaction?
The TAS role contributes to customer satisfaction by directly engaging with customers to resolve application or assay related complaints, thereby influencing the MDx brand image and promoting continuous improvement of MDx products and services.
Will travel be required for this position?
Yes, travel may be required for on-site support in customer laboratories, as well as for participation in user group meetings, congresses, and exhibitions.