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Technical Communication Specialist

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  • Job
    Full-time
    Junior Level
  • Customer Relations
  • Denver

Requirements

  • You are a great communicator and focused on de-mystifying complex information. Someone who can see it, get it, and communicate it well. Sound judgment and a keen eye for details.
  • Successful candidates must be detail-oriented, able to work with limited supervision, and willing to take ultimate responsibility for the quality of the IT Department’s documentation.
  • A successful candidate will have:
  • Ability to handle multiple projects simultaneously.
  • Develop content in alternative media forms for maximum usability, with consistent voice across all documentation.
  • A demonstrated proficiency with Google Workspace (Docs, Slides, Sheets) and/or Microsoft Office, diagramming software, screen capture tools, and other multimedia content creation tools.
  • We realize your time is valuable so please do not apply if you do not have at least the following required minimum qualifications:
  • Bachelor’s degree in technical writing, journalism, communications, information systems, a related field, or equivalent education and work experience.
  • Two or more years of experience as an effective technical writer.
  • One (1) year of the appropriate type and level of experience may be substituted for each required year of post-high school education.
  • Additional appropriate education or certifications may be substituted for the minimum experience requirements.

Responsibilities

  • Developing or coordinating audit responses, policy documentation, project updates, Requests for Proposals, annual reports, technology plans, business cases, memos, internal communications, and other media for consumption by technical and non-technical end users.
  • Designing, gathering content, authoring, and maintaining release notes, user manuals, software installation guides, and other documentation media for software products and online services.
  • Coordinating documentation reviews to ensure accuracy of documentation and accuracy of Standard Operating Procedures (SOPs).
  • Developing processes, templates, and other structures for maintaining reusable (i.e., "single-sourcing") documentation and help materials.
  • Evaluating current content and developing innovative approaches and suggestions for improvement.
  • Researching new technologies and techniques to ensure that company projects use state-of-the-art documentation methodologies and tools.
  • Participating in the teams’ scrum processes, gathering/clarifying software specifications and implementations to ensure timely and accurate completion of product documentation for each sprint.
  • Completing special projects as needed.

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Mission & Purpose

See Yourself Here - The City and County of Denver. With competitive pay, great benefits, and endless opportunities, working for The City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. See yourself experiencing growth and balance. See yourself being respected and valued. See yourself belonging here. Join our diverse, inclusive, and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver. Your journey starts right here. #SeeYourselfHere.