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Technical Communication Specialist

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  • Job
    Junior Level
  • Customer Relations
  • Denver


  • You are a great communicator and focused on de-mystifying complex information. Someone who can see it, get it, and communicate it well. Sound judgment and a keen eye for details.
  • Successful candidates must be detail-oriented, able to work with limited supervision, and willing to take ultimate responsibility for the quality of the IT Department’s documentation.
  • A successful candidate will have:
  • Ability to handle multiple projects simultaneously.
  • Develop content in alternative media forms for maximum usability, with consistent voice across all documentation.
  • A demonstrated proficiency with Google Workspace (Docs, Slides, Sheets) and/or Microsoft Office, diagramming software, screen capture tools, and other multimedia content creation tools.
  • We realize your time is valuable so please do not apply if you do not have at least the following required minimum qualifications:
  • Bachelor’s degree in technical writing, journalism, communications, information systems, a related field, or equivalent education and work experience.
  • Two or more years of experience as an effective technical writer.
  • One (1) year of the appropriate type and level of experience may be substituted for each required year of post-high school education.
  • Additional appropriate education or certifications may be substituted for the minimum experience requirements.


  • Developing or coordinating audit responses, policy documentation, project updates, Requests for Proposals, annual reports, technology plans, business cases, memos, internal communications, and other media for consumption by technical and non-technical end users.
  • Designing, gathering content, authoring, and maintaining release notes, user manuals, software installation guides, and other documentation media for software products and online services.
  • Coordinating documentation reviews to ensure accuracy of documentation and accuracy of Standard Operating Procedures (SOPs).
  • Developing processes, templates, and other structures for maintaining reusable (i.e., "single-sourcing") documentation and help materials.
  • Evaluating current content and developing innovative approaches and suggestions for improvement.
  • Researching new technologies and techniques to ensure that company projects use state-of-the-art documentation methodologies and tools.
  • Participating in the teams’ scrum processes, gathering/clarifying software specifications and implementations to ensure timely and accurate completion of product documentation for each sprint.
  • Completing special projects as needed.

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