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Technical Parts Specialist

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Cummins Inc.

1mo ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
    Logistics
  • Melbourne

AI generated summary

  • You need a high school diploma or equivalent, experience in Customer Order Management, and knowledge of Meritor products is preferred. Licensing for export compliance may be required.
  • You will ensure parts support for customers, investigate issues, build relationships, provide service parts support, comply with safety standards, and guide colleagues in sourcing parts.

Requirements

  • High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
  • This position may require licensing for compliance with export controls or sanctions regulations.
  • Minimal to intermediate level of relevant work experience required; Customer Order Management; customer facing; Supply Chain/Logistics.
  • Meritor product knowledge preferred.

Responsibilities

  • Ensures that worldwide parts support for customers, Original Equipment Manufacturers, and the Distribution Channel is available at first shipment for less complex new product launches.
  • Provides worldwide service parts support for current product in the field, while interfacing with manufacturing plant facilities, the Distribution Channel, Original Equipment Manufacturers, end customers, Parts Distribution Centers, Joint Ventures, Purchasing, and internal customers.
  • Supports the investigation of less complex parts related issues and facilitates the identified solutions.
  • Builds internal and external customer relationships and provide customer-centric solutions.
  • Develops product expertise and ability to fully support all Channels of distribution activities and service parts response requirements.
  • Provides service parts support for QuickServe process readiness.
  • Follows policies and procedures to ensure ethical and fair competition.
  • Complies with Health, Safety, and Environmental standards, policies, procedures, and regulations.
  • Identifies and acts on opportunities with customers to upsell supporting products and services, as appropriate.
  • Provides guidance to other Parts Personnel in sourcing and locating complex parts requests or finding alternatives.

FAQs

What are the key responsibilities of the Technical Parts Specialist role?

The key responsibilities include ensuring worldwide parts support for customers, providing service parts support for current products, investigating parts-related issues, developing customer relationships, supporting QuickServe process readiness, and guiding other Parts Personnel.

What competencies are required for this position?

Required competencies include accountability, effective communication, customer focus, building networks, self-development, optimizing work processes, proactive customer support, order processing, supply chain knowledge, intuitive listening and adapting solutions, and valuing differences.

What type of education is required for this role?

A high school diploma or certificate of completion of secondary education is required, or equivalent experience that meets applicable regulations.

Is prior product knowledge necessary for this position?

Yes, Meritor product knowledge is preferred for this role.

What type of experience is required for the Technical Parts Specialist position?

Minimal to intermediate level of relevant work experience is required, particularly in customer order management, customer-facing roles, and supply chain/logistics.

Is this position exempt, and what does that mean?

Yes, this position is exempt, which typically means it is salaried and not eligible for overtime pay.

Will there be opportunities for self-development in this role?

Yes, the role emphasizes actively seeking new ways to grow and be challenged through both formal and informal development channels.

What regulatory compliance might this job require?

This position may require licensing for compliance with export controls or sanctions regulations.

Are relocation packages offered for this position?

Yes, a relocation package is offered for this position.

What does QuickServe process readiness involve?

QuickServe process readiness involves ensuring service parts support is available and effectively managed to meet customer needs for faster service and parts availability.

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Cummins Inc.

Automotive
Industry
10,001+
Employees
1919
Founded Year

Mission & Purpose

At Cummins, we empower everyone to grow their careers through meaningful work, building inclusive and equitable teams, coaching, development and opportunities to make a difference. Across our entire organization, you'll find engineers, developers, and technicians who are innovating, designing, testing, and building. You'll also find accountants, marketers, as well as manufacturing, quality and supply chain specialists who are working with technology that's just as innovative and advanced. From your first day at Cummins, we’re focused on understanding your talents, current skills and future goals – and creating a plan to get you there. Your journey begins with planning your development and connecting to diverse experiences designed to spur innovation. From our internships to our senior leadership roles, we attract, hire and reward the best and brightest from around the world and look to them for new ideas and fresh perspectives.